Summary
Overview
Work History
Education
Skills
Timeline
Generic

Khalil Thomas

Newport News,VA

Summary

Proven leader in enhancing operational efficiency at Pierce's Pitt BBQ, adept at negotiating with vendors and implementing technology to cut costs without compromising quality. Excelled in customer service and sales at SimpliSafe Inc., boosting revenue through strategic relationship building and effective use of CRM software. Skilled in issue resolution and multitasking, consistently exceeding sales targets.

Overview

5
5
years of professional experience

Work History

Prepared Foods Supervisor

Pierce's Pitt BBQ
01.2024 - Current
  • Negotiated contracts with vendors successfully, securing competitive pricing on ingredients without sacrificing quality or taste profiles.
  • Monitored daily sales figures closely, identifying trends and adjusting strategies accordingly to maximize profitability.
  • Implemented cost-saving measures through careful resource allocation and budget management without compromising quality or customer experience.
  • Promoted a culture of continuous improvement by encouraging staff input on process enhancements and operational efficiencies.
  • Oversaw the implementation of new technology systems within the department, streamlining ordering processes and increasing overall efficiency.

Inside Sales Representative

SimpliSafe Inc.
02.2021 - 08.2023
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
  • Used CRM software to maintain detailed contact logs and account records.

Customer Service Representative

Concentrix U.S.A.
09.2019 - 01.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

Bachelor of Science - Mass Communications

Virginia State University
Petersburg, VA
05.2024

Skills

    Attention to Detail

    Exceptional customer service

    Cheerful and energetic

    Adept multi-tasker

    Upselling and Cross Selling

    Superior organizational skills

    Email and Phone Etiquette

    Organized and Efficient

    Issue Resolution

    CRM proficiency

    Cold calling expertise

    B2B Sales

Timeline

Prepared Foods Supervisor

Pierce's Pitt BBQ
01.2024 - Current

Inside Sales Representative

SimpliSafe Inc.
02.2021 - 08.2023

Customer Service Representative

Concentrix U.S.A.
09.2019 - 01.2021

Bachelor of Science - Mass Communications

Virginia State University
Khalil Thomas