KHALILAH SHAW
Suwanee,GA
Summary
Service-oriented professional with front-desk, client check-in, phone support, and document handling experience. Brings clear communication, attention to detail, and a calm approach to public-facing work, with interest in fire and emergency services and readiness to complete required training.
Overview
3
3
years of professional experience
Work History
Seasonal Receptionist
Gold Sky Financial
Newnan, GA
05.2024 - Current
- Greeted clients warmly at front desk. and support a professional, organized front-desk experience.
- Facilitated client check-in process efficiently and collected identification.
- Answer incoming calls, document voicemail messages, and direct messages to the appropriate staff.
- Responded to client questions and concerns courteously, enhancing overall customer satisfaction.
- Distributed and collected paperwork for tax preparers, ensuring smooth workflow during peak seasons.
Barista
Starbucks Corporation
Buford, GA
08.2023 - 01.2024
- Prepared and served beverages and food according to established recipes and customer preferences.
- Greeted customers, took orders, and addressed requests to enhance customer experience in a busy service environment.
- Processed payments and managed cash transactions to ensure smooth service.
- Maintained organized workstations and collaborated with colleagues to support efficient daily operations.
Education
High School Diploma -
Collins Hill High School
Suwanee, GA07-2024
Skills
- Front desk operations
- Multi-line phone systems
- Appointment scheduling
- Data entry
- Document management
- Customer service
FIRE SERVICE & COMMUNITY EXPERIENCE
Citizens Fire Academy, 09-10-2026 to 11-05-2026. Completed a firefighter ride-along to observe fire service operations and learn about firefighters' responsibilities.
Timeline
Seasonal Receptionist
Gold Sky Financial
05.2024 - Current
Barista
Starbucks Corporation
08.2023 - 01.2024
High School Diploma -
Collins Hill High School