Brian Harris Jr
Chicago Ridge,IL
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
5
5
years of professional experience
Work History
Postal Carrier
United States Postal Service, USPS
10.2023 - 06.2026
- Increased mail delivery efficiency by accurately sorting and organizing mail according to assigned routes.
- Provided exceptional customer service by answering inquiries and addressing concerns professionally and courteously.
- Consistently met delivery deadlines through effective time management skills and prioritization of tasks.
- Adapted quickly to changing conditions due to weather or traffic, adjusting routes as needed while maintaining punctuality in deliveries.
- Handled sensitive materials, such as confidential documents and pharmaceutical deliveries, with discretion and care.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
Unemployment Claims Specialist
State Of Ohio
01.2023 - 10.2023
- Streamlined the unemployment claims process by implementing efficient case management strategies.
- Facilitated interdepartmental communication, ensuring consistent application of policies and procedures across all teams.
- Assisted claimants in navigating the unemployment benefits system, addressing concerns, and answering inquiries promptly.
- Maintained up-to-date knowledge of federal and state regulations governing unemployment insurance programs, ensuring compliance at all times.
- Conducted regular audits of processed claims to identify errors or inconsistencies that may require corrective action or further investigation.
- Maintained strict confidentiality when dealing with sensitive claimant information, adhering to all privacy regulations and guidelines.
Customer Service Team Lead
Peloton
06.2022 - 01.2023
- Enhanced team productivity by providing ongoing training and coaching to Customer Service Representatives.
- Managed high-performing customer service team, consistently exceeding company performance benchmarks.
- Evaluated representative performance regularly, offering constructive feedback and implementing targeted improvement plans as necessary.
- Developed innovative solutions to recurring customer issues, minimizing repeat calls and enhancing overall satisfaction levels.
- Led regular team meetings to review performance data, discuss best practices, and collaborate on continuous improvement initiatives.
- Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
Supervisor of Factory Operations
Amazon
07.2021 - 06.2022
- Streamlined factory operations by implementing efficient production schedules and optimizing resource allocation.
- Coordinated cross-functional teams to facilitate smooth communication between departments, resulting in seamless execution of complex projects.
- Spearheaded successful efforts towards achieving ISO certification, demonstrating a commitment to upholding industry standards of quality management systems within the factory operations unit.
- Created an inclusive work environment by promoting diversity initiatives and fostering a culture of mutual respect among employees.
- Analyzed financial reports, assessed factory productivity and devised plans of action to build productive plant operations.
- Monitored daily and weekly key performance indicators to maintain on-track status.
Education
High School Diploma -
Perspectives Charter High School
Chicago, ILAssociate of Science - Business Administration And Management
Prairie State College
Chicago Heights, ILSkills
- Team Collaboration
- Excellent Communication
- Time Management
- Operations Management
- Contract Management
- Business Administration
- Financial Management
- Professional and Courteous
- Negotiation and Conflict Resolution
- Problem-Solving
- Documentation And Reporting
- Computer Skills
Timeline
Postal Carrier
United States Postal Service, USPS
10.2023 - 06.2026
Unemployment Claims Specialist
State Of Ohio
01.2023 - 10.2023
Customer Service Team Lead
Peloton
06.2022 - 01.2023
Supervisor of Factory Operations
Amazon
07.2021 - 06.2022
High School Diploma -
Perspectives Charter High School
Associate of Science - Business Administration And Management
Prairie State College
Similar Profiles
GISSEL SANTOSGISSEL SANTOS
Mail Handler at United States Postal Service (USPS)Mail Handler at United States Postal Service (USPS)
Tia BrownTia Brown
Clerk at United States Postal Service, USPSClerk at United States Postal Service, USPS
Stormi MayberryStormi Mayberry
Sales Services Distribution Clerk at United States Postal Service, USPSSales Services Distribution Clerk at United States Postal Service, USPS
SAGAR DASSAGAR DAS
Postmaster at United States Postal Service, USPSPostmaster at United States Postal Service, USPS
Denise CollinsDenise Collins
Office Manager at Dale Inc.Office Manager at Dale Inc.