Khaliliha Baucom
North Little Rock,AR
Summary
Motivated professional with a proven track record of high productivity and efficient task completion. Experienced in building strong community relationships, developing outreach programs, and managing stakeholder communications. Skilled in phone speaking, conflict resolution, and ensuring successful project outcomes. Committed to using empathy, active listening, and adaptability to meet diverse community needs and foster collaboration. Consistently delivers customer satisfaction while balancing customer, employee, and company objectives.
Overview
9
9
years of professional experience
Work History
Senior Counselor
Maximus
North Little Rock, AR
02.2022 - Current
- Provided referrals to outside agencies or resources when appropriate for additional support or assistance.
- Attended conferences, seminars, and other professional development opportunities as needed to establish relationships with management, local leaders, and community members to achieve program objectives.
- Participated in strategic planning sessions to develop new strategies for engaging participants and coordinators.
- Cultivated and developed relationships with existing and potential referral sources, identified new partners, uncovered untapped opportunities and raise program awareness.
- Assisted in developing an effective system for tracking client requests from initial contact through resolution.
- Helped manage the development of a comprehensive knowledge base used by team members to create spreadsheets and organize data for further analysis.
- Informed customers and coordinators about education and job services by maintaining up-to-date knowledge of program services.
Marketing and Brand Ambassador
Victory Marketing
Little Rock, AR
05.2019 - 05.2022
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion while effectively relaying product information to consumers about the company.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Created summary reports to highlight competition trends, as well as new product introductions and promotions, to develop effective marketing strategies.
- Took charge as the primary representative of the brand, ensuring its presence at numerous retail events and sampling opportunities.
- Assisted senior management in developing long-term strategic goals for the company's growth.
Brand Ambassador Manager
Clearly Promotions
Little Rock, AR
03.2020 - 03.2022
- Enhanced brand visibility using event marketing, sales techniques, and product demonstrations.
- Communicated product information with confidence and educated consumers about the company.
- Collaborated with local field sales to promote brand awareness and sales results.
- Successfully executed product activations by implementing and reviewing company initiatives.
- Utilized performance review process to evaluate team members' skill levels and delegate tasks for maximum productivity.
Machine Operator/Assembly Line Team Leader
Tyson Foods
North Little Rock , AR
09.2017 - 03.2022
- Maintained adherence to both company and OSHA safety protocols during document preparation, sorting, and indexing for computerized data entry.
- Successfully operate and maintain machinery by manually setting up lathes, grinders, and other equipment; continuously monitor machine operation to identify any signs of malfunction or excessive vibration; skillfully resolve issues through necessary adjustments.
- Assembled products and components, and made proactive adjustments to settings to produce work within tight tolerances.
- Trained new employees, instructing each in the use of machinery, standard operating procedures, and company policies.
- Provided coaching and feedback on employee performance, encouraging professional development.
Brand Ambassador
Formula Street Inc
Little Rock, AR
06.2015 - 07.2017
- Introduced field recruiting at industry events to attract new workers and customers.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Acted as face of brand at retail events and sampling opportunities at multiple locations.
Education
Associate Of Science - General Studies
Pulaski Technical College
North Little Rock, AR11.2014
Skills
- Maintaining Updated Records
- Teamwork and Collaboration
- Data Collection
- Conflict Mediation
- Team Development
- Client Relations
- Conflict Resolution
- Researching
- Problem-solving abilities
- Community Networking
- Community resource knowledge
- Relationship Building
- Case Needs Assessments
- Work Planning and Organization
Work Preference
Work Type
Full TimeContract WorkLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balancePersonal development programsPaid sick leave401k matchCompany CultureTimeline
Senior Counselor
Maximus
02.2022 - Current
Brand Ambassador Manager
Clearly Promotions
03.2020 - 03.2022
Marketing and Brand Ambassador
Victory Marketing
05.2019 - 05.2022
Machine Operator/Assembly Line Team Leader
Tyson Foods
09.2017 - 03.2022
Brand Ambassador
Formula Street Inc
06.2015 - 07.2017
Associate Of Science - General Studies
Pulaski Technical College
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