Khalitri Zow
Miramar
Summary
Motivated professional with proven expertise in customer service and multitasking. Demonstrated ability to manage dynamic environments while delivering exceptional guest experiences. Committed to enhancing customer retail and operations within a sports organization. Ready to contribute to team success through reliability and strong interpersonal skills.
Overview
7
7
years of professional experience
Work History
Bartender
Millers Ale House
01.2023 - Current
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
- Maintained understanding of menu items to answer patron questions regarding food, drinks, and preparation methods.
- Mixed and served alcoholic and non-alcoholic beverages according to established recipes.
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills.
Server
Millers Ale House
01.2023 - Current
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty.
- Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders.
Barista
Starbucks
11.2018 - 11.2022
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.
- Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner.
- Maintained clean and healthy environment by following proper safety and sanitation regulations.
Education
Master of Science (M.S.) - Sports Administration
St. Thomas University
Miami Gardens, FL05.2025
Bachelor of Business Administration - International Business
St. Thomas University
Miami Gardens, FL05.2024
Skills
- Customer service
- Strong multitasking
- Highly reliable
- Outgoing personality
Experience in Sports
Game day and behind the scenes work with St. Thomas University’s softball team. The work included helping set up sound and video equipment, helping upload statistics and headshots to team website, and posting play by play updates on the team’s social media pages.
Timeline
Bartender
Millers Ale House
01.2023 - Current
Server
Millers Ale House
01.2023 - Current
Barista
Starbucks
11.2018 - 11.2022
Master of Science (M.S.) - Sports Administration
St. Thomas University
Bachelor of Business Administration - International Business
St. Thomas University
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