Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Hall

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Supervisor/Lead Receptionist

O2B Kids
Fleming Island, Florida
03.2023 - Current
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Collated, bound and stored computer-generated reports.
  • Coordinated company events with venues and advised staff of pertinent details.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Provided administrative support to various departments, assisting with document preparation and data entry.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.
  • Assisted with onboarding of new employees by providing orientation information and support.
  • Created training documents and conducted employee training sessions.
  • Supported teachers in providing childcare and developmental services.
  • Supervised students throughout day, both in classroom and outside during breaks.
  • Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
  • Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
  • Built and strengthened positive relationships with students, parents and teaching staff.

Administrative Assistant

Local Fare Jax
Orange Park, FL
08.2022 - 03.2023
  • Inbound and outbound member/prospect calls
  • Customer service/vendor relationships
  • Manage member accounts
  • Process payments
  • Emails
  • Oversee multiple department operations
  • Deliver as needed driving company vehicle
  • Help on assembly stile line as needed
  • Retention/sales
  • Assist drivers on/off route
  • Track deliveries
  • Light maintenance
  • Immediate problem solving
  • Assist in department meetings
  • Address server issues
  • Coordinate promotions

Delivery Driver

Instacart
01.2020 - 08.2022
  • Customer service
  • Attention to detail
  • Select, load, and unload items
  • Execute tasks in a small amount of time
  • Drive to multiple locations
  • Find suitable replacements
  • Coordinate with customers

Orthodontic Treatment Coordinator

Greenberg Dental and Orthodontics
Jacksonville, FL
01.2018 - 03.2019
  • Travel to locations all over Jacksonville
  • Schedule appointments
  • Light bookkeeping
  • Fee estimates
  • Customer service
  • Oversee multiple office operations
  • Inbound/outbound calls
  • Coordinate with patients, insurance, and providers
  • Collect payments
  • Insurance verification
  • Submitting insurance claims

Education

Some College (No Degree) - Business Administration And Management

St Johns River State College
Orange Park

Skills

  • Travel Coordination
  • Administration and Reporting
  • Team Leadership
  • Complex Problem Solving
  • Documentation and Reporting
  • Managing Operations and Efficiency
  • Work Planning and Prioritization
  • Teamwork and Collaboration
  • Verbal and Written Communication
  • Problem Resolution
  • Scheduling and Coordinating
  • Professional and Courteous
  • Negotiation and Conflict Resolution
  • Customer Service
  • Insurance Coverage Verification
  • Customer Billing
  • Customer Account Review

Timeline

Supervisor/Lead Receptionist

O2B Kids
03.2023 - Current

Administrative Assistant

Local Fare Jax
08.2022 - 03.2023

Delivery Driver

Instacart
01.2020 - 08.2022

Orthodontic Treatment Coordinator

Greenberg Dental and Orthodontics
01.2018 - 03.2019

Some College (No Degree) - Business Administration And Management

St Johns River State College

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Kayla Hall