Yvrose Dorvil
West Palm Beach,FL
Summary
Multifaceted Assistant Lead Front Office Receptionist with experience in managing busy reception areas, facilitating smooth office operations, and providing superior customer service. Strengths include strong organizational skills, adaptability to fast-paced environments, and ability to prioritize tasks effectively. Made significant impact in previous roles by improving procedures for efficiency and enhancing client satisfaction through professional communication etiquette.
Overview
10
10
years of professional experience
Work History
Assistant Lead Front Office Receptionist
Bookdale
West Palm Beach, Florida
07.2019 - Current
- Enhanced customer service skills by managing phone calls and addressing inquiries through phone bank systems.
Receptionist Assistant
Morse life
West Palm , Florida
05.2015 - 02.2019
- Delivered exceptional customer service to resolve inquiries effectively.
- Performed data entry tasks into various software systems accurately and quickly.
- Assisted in organizing corporate events such as conferences or meetings.
- Handled confidential information with discretion and professionalism.
Skills
- Collaboration
- Document management
- Scheduling appointments
- Confidentiality handling customers complaints manage phone bank system
- Appointment confirmation
- Cash handling
- Travel coordination
- Multi-line telephone systems
- Call routing
- Decision-making
- Client communication
- Attention to detail
- Email correspondence
- Complex Problem-solving
- Office supplies ordering
Timeline
Assistant Lead Front Office Receptionist
Bookdale
07.2019 - Current
Receptionist Assistant
Morse life
05.2015 - 02.2019