Denise Washington
Ypsilanti,MI
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Experienced Front Desk professional offering superior hospitality service. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service. Proficient in and , with friendly and decisive approach to resolving challenges.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Lead Front Office Receptionist
Stephanie Homes
Ypsilanti, MI
01.2011 - Current
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Planned coverage needs and organized services to support incoming special events.
- Explained details regarding property to acclimate patrons to resort environment.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Receptionist Assistant
Ypsilanti Senior Center
, MI
04.2021 - 05.2022
- Managed multi-line telephone system and greeted claimants during office visits.
- Prepared and maintained master calendar, collecting and disseminating general information.
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Maintained order and cleanliness of reception area for professional and inviting atmosphere
Certified Phlebotomy Technician
LLB Phlebotomy Training Center
Ypsilanti, MI
12.2021 - 01.2022
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
Trainee
AARP Foundation SCSEP
Southgate, MI
04.2021 - 06.2021
- Shadowed senior team members to learn all related jobs.
- Maintained high levels of efficiency during training by taking detailed notes and asking questions.
- Closely monitored [Type] procedures to identify potential areas for improvement.
- soft skills
- conflict resolution
- organizational and Practical skills
- Culture Diversity
- Time Management
Education
No Degree - Adult And Continuing Education
AARP SCESEP
15100 Northline Rd. Southgate MI 4819504.2021
No Degree - Receptionist/Covid Screener/cleaner
Ypsilanti Senior Center
1015 North Congress Ypsilanti MI 4819805.2021
Certification - Phlebotomy
LLB Phlebotomy Training Center
2035 Hogback Rd.Ypsilanti MI 4819712.2022
Associate of Arts - Mental Health/Substance Abuse
Wayne County Community College District
Detroit, MI06.1983
Skills
- Courteous and Professional
- Administrative Support
- Customer Complaint Resolution
- Multi-Line Phone Systems
- Verbal and Written Communication
- Positive Attitude and Energetic
- Multitasking and Prioritization
Accomplishments
- Recognized by customers and [Job Title] for expedient and effective service.
Certification
- [Area of certification] Training - [Timeframe
- First Aid/CPR Certified
- Volunteer Girl Scott Member
- Certified Leadership Conference
- Certified of Completetion Internet Job Woprkshop
Additional Information
I have excellent Customer Service skills.
Objective:
To obtain a Position with Your Company, to utilize my Educational/and Practical skills. To enhance the continual integrity of Company . Im enthusiastic,relievable,and ability to complete tasks.
Referrences:
Jerry White
734-340-8171
Sharon Moore
734-645-2711
Joan& Micheal Long
313-550-2751
Stephanie Homes
734-645-4570
Timeline
Certified Phlebotomy Technician
LLB Phlebotomy Training Center
12.2021 - 01.2022
Receptionist Assistant
Ypsilanti Senior Center
04.2021 - 05.2022
Trainee
AARP Foundation SCSEP
04.2021 - 06.2021
Assistant Lead Front Office Receptionist
Stephanie Homes
01.2011 - Current
No Degree - Adult And Continuing Education
AARP SCESEP
No Degree - Receptionist/Covid Screener/cleaner
Ypsilanti Senior Center
Certification - Phlebotomy
LLB Phlebotomy Training Center
Associate of Arts - Mental Health/Substance Abuse
Wayne County Community College District
- [Area of certification] Training - [Timeframe
- First Aid/CPR Certified
- Volunteer Girl Scott Member
- Certified Leadership Conference
- Certified of Completetion Internet Job Woprkshop
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