Summary
Overview
Work History
Education
Skills
Interests
Extracurricular activities
Timeline
Generic

Khallan Demosthene

Apopka,FL

Summary

At Publix, I excelled in enhancing customer satisfaction and streamlining operations, showcasing my problem-solving skills and teamwork. I adeptly managed high-volume periods, significantly improving service efficiency and fostering a welcoming atmosphere. My expertise in customer engagement and efficient bagging techniques contributed to a notable increase in performance metrics.

Retail professional with extensive experience in customer-facing roles and front-end operations. Proven track record of enhancing customer experiences and ensuring smooth daily operations. Known for strong teamwork and flexibility to adapt to changing needs, providing reliable support and maintaining high standards of service.

Experienced with delivering excellent customer service and handling front-end tasks efficiently. Utilizes strong communication and problem-solving skills to address customer inquiries and ensure smooth operations. Track record of working collaboratively with team members to meet and exceed service expectations.

Developed valuable skills in fast-paced retail environment, including customer service and efficient multitasking. Excel at managing front-end operations and resolving customer issues promptly and effectively. Seeking to transition into new field where these skills can be fully utilized and further developed.

Overview

1
1
year of professional experience

Work History

Front Service Clerk

Publix
08.2023 - Current
  • Maintained clean and organized front service area for better customer experience.
  • Resolved customer complaints and issues promptly and courteously.
  • Enhanced customer satisfaction by providing efficient and friendly front-end services.
  • Exceeded customer expectations with attentive service while managing multiple tasks simultaneously during busy periods.
  • Assisted customers with locating desired products within the store, enhancing their overall shopping experience.
  • Increased efficiency through effective bagging techniques while minimizing waste from damaged items.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Managed multiple tasks in high-volume environment.
  • Fostered welcoming atmosphere by greeting customers upon entry and departure.
  • Increased efficiency in bagging process, ensuring that groceries were handled with care to prevent damage.
  • Delivered prompt service at checkout, reducing customer wait times.
  • Ensured safe shopping environment by promptly addressing spills and hazards.
  • Maintained cleanliness and organization of the front-end area, contributing to a pleasant and safe shopping environment.
  • Provided exceptional customer service by addressing concerns and resolving issues promptly.
  • Collaborated effectively with team members across various departments to streamline daily operations and improve overall performance metrics.
  • Resolved customer conflicts using expert knowledge of company operations and savvy communication skills.

Education

Associate of Arts - Engineering

Valencia College
Orlando, FL
05-2026

High School Diploma -

Wekiva Highschool
2501 Hiawassee Rd, Apopka, FL 32703
05-2024

Skills

  • Customer engagement
  • Store cleaning
  • Time management
  • Problem-solving skills
  • Listening skills
  • Hospitality services
  • Complaint handling
  • Customer service
  • Accuracy and efficiency
  • Teamwork and collaboration
  • Problem-solving
  • Multitasking
  • Active listening

Interests

  • Coding and Programming
  • Video Gaming
  • Electronics and Circuit Building
  • Supporting STEM education initiatives and mentorship programs
  • Robotics
  • I like working with my hands and fixing things
  • Team Sports
  • Volunteering
  • Playing Sports
  • Running
  • Youth Development Programs
  • Auto Repair/Restoration

Extracurricular activities

soccer (from ages 7 - 13)

basketball (frome ages 14 - now)

lacrosse (from ages 16 - 17)

I have volunteered at a church youth service in the tech and visual department and helped manage the kids

I have helped give back to the community by giving food, cloth, and other essentials to the homeless


Timeline

Front Service Clerk

Publix
08.2023 - Current

Associate of Arts - Engineering

Valencia College

High School Diploma -

Wekiva Highschool
Khallan Demosthene