Open To Work
Khalliah McGinty
Sr. Patient Access Representative
Baytown,TX
Work Preference
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
2
2
Languages
1
1
Certification
18
18
years of professional experience
Work History
Sr. Patient Access Representative
Houston Methodist Baytown Hospital
07.2010 - Current
- Managed a team of 15 to enhance patient access
- Increased patient registration efficiency by 20%
- Streamlined billing processes, reducing errors by 15%
- Processed patient registrations efficiently, ensuring accurate data entry and compliance with hospital policies.
- Assisted patients with scheduling appointments, enhancing overall patient experience and satisfaction.
- Collaborated with clinical staff to resolve patient inquiries, improving communication and service delivery.
- Trained new team members on patient access protocols, fostering a knowledgeable support environment.
- Maintained up-to-date knowledge of insurance plans, contributing to effective billing and reimbursement processes.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
Medical Assistant/Speciman Collection
Dean's Professional Staffing
02.2021 - 12.2021
- Coordinated with departments to optimize workflow
- Achieved a 95% accuracy in patient records management
- Reduced patient wait times by 10%
- Conducted routine laboratory tests, following established protocols to ensure consistent quality of results.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
Site Secretary to Chief of Anesthesiology
US Anesthesia Partners Of TX
10.2008 - 11.2013
- Handles local clinical office administration,Duties include managing multi-line phones, coordinating staff and cheif anesthesiologist schedules, assisting with pre- and post- procedure paper work, verifying insurance, basic medical billing/coding, scanning confidential documents to corporate, and supporting patients and families.
- Organized meetings and prepared agendas, documenting minutes for effective information dissemination.
- Developed training materials for new staff, enhancing onboarding experience and knowledge retention.
- Implemented filing systems that improved document retrieval speed and reduced administrative delays.
- Maintained accurate patient records using electronic health record systems to ensure data integrity.
- Managed scheduling and coordination of anesthesia providers for optimal workflow efficiency.
Education
National Registered Certified Medical Assistant - Health Informatics
The College of Health Care Professions
TX12-2024
High School Diploma -
Ross S. Sterling High School
Baytown, TX05-1998
Skills
- Team Leadership
- Patient Access Optimization
- Process Improvement
- Cross-Functional Collaboration
- Healthcare Compliance
- Patient Registration Efficiency
- Data Analysis
- Conflict Resolution
Certification
- National Registered Certified Medical Assistant (NRCMA) - The College of Healthcare Professions
Languages
English
Professional Working
Spanish
Elementary
Timeline
Medical Assistant/Speciman Collection
Dean's Professional Staffing
02.2021 - 12.2021
Sr. Patient Access Representative
Houston Methodist Baytown Hospital
07.2010 - Current
Site Secretary to Chief of Anesthesiology
US Anesthesia Partners Of TX
10.2008 - 11.2013
National Registered Certified Medical Assistant - Health Informatics
The College of Health Care Professions
High School Diploma -
Ross S. Sterling High School