Shawonna Talley
Houston
Summary
Dedicated and results-oriented administrative professional with over a decade of experience in patient access, healthcare operations, and frontline leadership. Expertise includes medical scheduling, insurance verification, and electronic medical record systems (EPIC), along with a strong background in staff training and workflow coordination. Holds dual master’s degrees in Business Administration and Healthcare Administration, bringing both strategic insight and operational efficiency to healthcare settings. Known for strong communication, organizational skills, and the ability to build collaborative, high-performing teams.
Overview
9
9
years of professional experience
Work History
Sr. Patient Access Representative
UT Health
Houston
06.2022 - Current
- Manage front-end patient processes, including scheduling, insurance verification, and registration
- Maintain patient confidentiality and comply with HIPAA privacy standards
- Provide prompt and professional customer service, resolving patient inquiries
- Input and update patient data using EPIC and ensure accuracy across systems
- Coordinate with medical staff to streamline appointment workflows and records management
Patient Access Representative III / Lead
Memorial Hermann Hospital
Houston
10.2016 - 06.2022
- Supervised patient access functions and trained new team members on hospital protocols
- Scheduled appointments and entered patient demographics and insurance information accurately
- Collected patient payments and established financial arrangements when applicable
- Verified insurance eligibility and coordinated prior authorizations
- Supported process improvement initiatives through quality reviews and staff feedback
- Handled high volumes of incoming calls and directed patients appropriately
Education
Master of Business Administration -
Texas Woman’s University
12-2024
Master of Healthcare Administration -
Texas Woman’s University
12-2024
Bachelor of Science - Administration of Justice
Texas Southern University
Associate of Science -
Houston Community College
Skills
- Healthcare Administration
- Patient Scheduling & Registration
- Insurance Verification & Eligibility
- Medical Terminology
- EPIC Applications & EMR Systems
- HIPAA Compliance
- Staff Training & Team Leadership
- Microsoft Office Suite
- ICD-10
- ICD-9
- Customer Service Excellence
- Organizational & Time Management
Websites
Timeline
Sr. Patient Access Representative
UT Health
06.2022 - Current
Patient Access Representative III / Lead
Memorial Hermann Hospital
10.2016 - 06.2022
Master of Business Administration -
Texas Woman’s University
Master of Healthcare Administration -
Texas Woman’s University
Bachelor of Science - Administration of Justice
Texas Southern University
Associate of Science -
Houston Community College