Kham Mung
Boca Raton,FL
Summary
Dynamic Customer Service Representative with a proven track record at Publix Supermarket, enhancing customer satisfaction through active listening and tailored product recommendations. Skilled in data entry and critical thinking, I effectively resolved inquiries and streamlined processes, contributing to improved service delivery and customer loyalty. I also love talking and communicating with customers and learning new things on the way. I do great in trying to cope with customer's struggles.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Publix
Boca Raton, FL
11.2022 - Current
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Assisted customers with product selection, providing tailored recommendations based on needs.
- Managed transactions accurately, ensuring prompt service and minimizing errors.
- Collaborated with team members to streamline processes, improving service delivery times.
- Held a customer service representative position for 3 years
- Provided product knowledge to customers, facilitating informed purchasing decisions.
- Assisted in training new staff on customer service protocols and best practices.
- Managed customer complaints using conflict resolution techniques, ensuring positive outcomes.
- Maintained accurate records of transactions and customer interactions for follow-up purposes.
- Collaborated with team members to streamline processes and improve service delivery.
- Implemented feedback mechanisms to gather customer insights and enhance service quality.
- Monitored inventory levels and coordinated with management on restocking needs for optimal operations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Lastly, I have held a leadership role at a church called FBC Delray being their media team director for almost 5 years
Education
High School Diploma -
Spanish River Community High School
Boca Raton, FL05.2026
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Writing
- Communication
- Solving problems
Accomplishments
- Received NJHS during my middle School Year
- Taken multiple AP classes with a ton of AICE classes during my high school year
- Dual-enrollment student with PBSC during senior year
Timeline
Customer Service Representative
Publix
11.2022 - Current
High School Diploma -
Spanish River Community High School