Khamanni Boyd
Portage
Summary
Professional administrative specialist skilled in managing front desk operations and providing exceptional customer service. Proven ability to handle multiple tasks, create welcoming environment, and resolve issues efficiently. Known for strong teamwork, adaptability, and reliability.
Overview
5
5
years of professional experience
Work History
Front Desk Assistant
Career & Student Employment Services
Kalamazoo, MI
02.2025 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained guest confidentiality by adhering to strict privacy policies when handling personal information and payments.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
Cheer Coach Volunteer
Kalamazoo Public Schools
Kalamazoo, MI
11.2024 - Current
- Provided constructive feedback to individual athletes, enabling them to refine their techniques and improve overall performance.
- Maintained up-to-date knowledge on safety regulations and best practices in cheerleading coaching techniques, ensuring a high standard of instruction for all athletes.
- Boosted squad morale and performance with consistent encouragement and positive reinforcement.
- Facilitated team building activities and workshops to improve communication, collaboration and productivity.
Founder/CEO
Herrszn
Portage, MI
12.2020 - Current
- Established a successful business by identifying market needs and developing innovative solutions.
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
- Established new revenue streams by identifying market opportunities and launching innovative products or services.
- Created and monitored promotional approaches to increase sales and profit levels.
Front-end Associate
Sam’s Club
Portage, MI
05.2024 - 09.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Promoted a positive work environment with proactive conflict resolution techniques that fostered teamwork and increased morale among team members.
Forensic Pathologist Intern
Western Michigan University Homer Stryker M.D. School of Medicine
Kalamazoo, MI
07.2023 - 08.2023
- Maintained high-quality standards in forensic examinations by adhering to established protocols and procedures.
- Analyzed problems and worked with teams to develop solutions.
- Collaborated with multidisciplinary teams including medical examiners, toxicologists, and crime scene investigators for comprehensive analysis of cases.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentation
Education
High School Diploma -
Kalamazoo Central High School
Kalamazoo, MI05.2023
Bachelor of Science - Criminal Justice
Western Michigan University
Kalamazoo, MI05-2027
Skills
- Effective communicator
- Analytical problem solver
- Innovative thinking
- Effective organizational skills
- Operational oversight
- Service excellence
- Empathy in communication
- Time management
Timeline
Front Desk Assistant
Career & Student Employment Services
02.2025 - Current
Cheer Coach Volunteer
Kalamazoo Public Schools
11.2024 - Current
Front-end Associate
Sam’s Club
05.2024 - 09.2024
Forensic Pathologist Intern
Western Michigan University Homer Stryker M.D. School of Medicine
07.2023 - 08.2023
Founder/CEO
Herrszn
12.2020 - Current
High School Diploma -
Kalamazoo Central High School
Bachelor of Science - Criminal Justice
Western Michigan University