Summary

Overview

Work History

Education

Skills

Timeline

Khamanni Boyd

Portage

Summary

Professional administrative specialist skilled in managing front desk operations and providing exceptional customer service. Proven ability to handle multiple tasks, create welcoming environment, and resolve issues efficiently. Known for strong teamwork, adaptability, and reliability.

Overview

years of professional experience

Work History

Front Desk Assistant

Career & Student Employment Services

02.2025 - Current

Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Answered customer telephone calls promptly and appropriately handled needs.
Maintained guest confidentiality by adhering to strict privacy policies when handling personal information and payments.
Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.

Cheer Coach Volunteer

Kalamazoo Public Schools

11.2024 - Current

Provided constructive feedback to individual athletes, enabling them to refine their techniques and improve overall performance.
Maintained up-to-date knowledge on safety regulations and best practices in cheerleading coaching techniques, ensuring a high standard of instruction for all athletes.
Boosted squad morale and performance with consistent encouragement and positive reinforcement.
Facilitated team building activities and workshops to improve communication, collaboration and productivity.

Founder/CEO

Herrszn

12.2020 - Current

Established a successful business by identifying market needs and developing innovative solutions.
Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
Established new revenue streams by identifying market opportunities and launching innovative products or services.
Created and monitored promotional approaches to increase sales and profit levels.

Front-end Associate

Sam’s Club

05.2024 - 09.2024

Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Helped customers complete purchases, locate items, and join reward programs.
Answered questions about store policies and addressed customer concerns.
Promoted a positive work environment with proactive conflict resolution techniques that fostered teamwork and increased morale among team members.

Forensic Pathologist Intern

Western Michigan University Homer Stryker M.D. School of Medicine

07.2023 - 08.2023

Maintained high-quality standards in forensic examinations by adhering to established protocols and procedures.
Analyzed problems and worked with teams to develop solutions.
Collaborated with multidisciplinary teams including medical examiners, toxicologists, and crime scene investigators for comprehensive analysis of cases.
Contributed to a positive team environment by collaborating with fellow interns on group projects and presentation