Khamaria Shanks
Lexington,KY
Summary
Organized and dedicated employee with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
BrickHouse Training Co.
05.2020 - Current
- Answered calls, delivering messages to staff.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Server
Pub By Novo
08.2020 - 09.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
No Degree - Interior Design
Western Kentucky University
Bowling Green, KYSkills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- AutoCAD
- Revit
Affiliations
- ISEC- Intercultural Student Engagement Center at WKU
Timeline
Server
Pub By Novo
08.2020 - 09.2022
Administrative Assistant
BrickHouse Training Co.
05.2020 - Current
No Degree - Interior Design
Western Kentucky University
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