Khamilah Harris
McKinney,Texas
Summary
60+ wpm/MS Word/PowerPoint/Excel/Google/Google Docs/Salesforce/VINSolutions Driven to succeed, dependable, self-motivated, customer focused, excellent communicator and decision maker, efficient time manager, effective organizational and analytical skills. Completes projects in a timely manner with minimal supervision.
Overview
12
12
years of professional experience
Work History
Supervisor
Lithia Driveway
Dallas, Texas
03.2022 - Current
- Function as a work leader in a call center setting, providing operational support, training staff, and conducting audits on work quality
- Monitor employees daily performance and productivity. Utilize processes and available tools to analyze trends, maintain and enhance performance, and report statistics.
- Work collaboratively to problem solve and participate cross functionally with other teams as necessary.
- Assist with the creation and demonstration of processes.
- Demonstrate accelerated knowledge of systems functions as it affects daily work flow and team/department business processes.
- Conduct weekly team meetings. Attend department/management meetings. Keep the team informed on new processes and general updates.
- Mentor, coach, and address developmental opportunities and disciplinary issues. Implement corrective action and further development plans as necessary. Use motivational techniques to assist team members in maintaining and exceeding standards.
Realtor
Keller Williams Dallas Metro, North
Flower Mound, Texas
01.2020 - Current
- Prepare representation contracts and purchase agreements
- Write contracts on behalf of clients
- Promote sales of property through advertisements, open houses and online platforms
- Tend to specific needs and conditions given by clients
- Provide great customer service
- Accompany buyers during visits to properties to advise them on suitability and value of homes based on current market conditions
Substitute Teacher, K-12
Frisco/Blueridge ISD
Texas
02.2023 - 05.2026
- Delivered engaging instruction across diverse subjects to support student learning and development.
- Adapted lesson plans to meet varying needs of students in K-12 environments.
- Implemented classroom management strategies to maintain a productive learning atmosphere.
- Collaborated with teachers to reinforce curriculum objectives and enhance student comprehension.
Lead Teacher
Ladybird Academy
Frisco, Texas
04.2017 - 03.2022
- Initiated meals and snacks for infants and children, based on schedule provided by parents
- dressed and groomed infants and children as needed
- Organized and participated in leisure activities, including games, crafts, reading, and exercise
- Maintained a clean and healthy environment inside the home, including light household duties
- Kept records of activities and maintained health information about each child
- Observed children and provided reports for parents
- Collaborated with parents to achieve optimal student experiences and success
- Positively resolved parental grievances
Sales Associate
PacSun
Frisco, Texas
01.2015 - 01.2016
- Assist management team with the day-to-day store operations; report to members of store management; exemplify a teamwork attitude with management and coworkers
- Provide exceptional customer service; offer positive resolutions to complaints from customers; and promote sales with customer interaction, fitting room assistance, and suggestive selling;
- Effectively perform cash register transactions without errors or shortages;
- Communicate effectively with customers, management, and coworkers;
- Support the Store Management team in driving and maximizing store sales, controlling and minimizing shrink to achieve store goals
Education
High School Diploma -
Heritage High School
Frisco, Texas06-2017
Associate of Science -
Tarrant County College
Fort Worth, TX05-2026
Bachelor's -
Grand Canyon University
Phoenix, AZ12-2027
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
Timeline
Substitute Teacher, K-12
Frisco/Blueridge ISD
02.2023 - 05.2026
Supervisor
Lithia Driveway
03.2022 - Current
Realtor
Keller Williams Dallas Metro, North
01.2020 - Current
Lead Teacher
Ladybird Academy
04.2017 - 03.2022
Sales Associate
PacSun
01.2015 - 01.2016
High School Diploma -
Heritage High School
Associate of Science -
Tarrant County College
Bachelor's -
Grand Canyon University