Khamthone Maokhamphiou
Salt Lake City,UT
Summary
Dynamic team leader with proven expertise in staff training and performance improvement at Murray DI Store. Adept at fostering collaboration and enhancing team motivation, I excel in problem-solving and attention to detail, ensuring efficient operations and high-quality service. Committed to continuous improvement and building strong relationships within diverse teams.
Overview
2020
2020
years of professional experience
Work History
Team Leader
Murray DI Store
Wearhouse Work
ALPLA Wearhouse
Salt Lake City, UT
02.2016 - 09.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Restaurant Hostess,sever,dish Washer,pep Cook,ect
Thao Vietnamese Restaurant
Seattle, WA
04.2003 - 2007
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system to optimize seating efficiency during peak hours.
- Coordinated with servers to relay special requests and accommodate dietary needs.
- Monitored dining area for guest satisfaction, addressing concerns proactively.
- Assisted in training new staff on customer service standards and operational procedures.
- Organized waitlists effectively, reducing wait times and enhancing guest experience.
- Collaborated with management to develop strategies for improving table turnover rates.
- Maintained cleanliness and organization of host station and entryway areas.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
Education
High School Diploma -
Jefferson High School
Portland, OR06-1985
Skills
Teamwork and collaboration
Problem-solving
Attention to detail
Team motivation
Team supervision
People management
Staff training
Work Planning and Prioritization
Documentation and reporting
Performance improvement
Work planning
Complex Problem-solving
Goal setting
Overseeing daily activities
Quality improvement
Conflict resolution
Daily workflow improvement
Leading team meetings
Safety
Relationship building
Safety processes and procedures
Process improvement
Team building
Cash handling
Flexible schedule
Issue resolution
Complaint resolution
Shift scheduling
Giving constructive feedback
Evaluating employee work
Team Check-ins
Influencing skills
Employee evaluation
Languages
Thai,Laos, Vietnamese, Chinese,ect
Full Professional
Timeline
Wearhouse Work
ALPLA Wearhouse
02.2016 - 09.2019
Restaurant Hostess,sever,dish Washer,pep Cook,ect
Thao Vietnamese Restaurant
04.2003 - 2007
Team Leader
Murray DI Store
High School Diploma -
Jefferson High School