Khanh Linh Thai
League City,TX
Summary
A current student at the University of Houston, who is pursuing a Bachelor's degree in Global Hospitality Leadership, is committed to developing my hospitality management skills in multiple areas. Have a strong foundation in customer service, and a good work ethic. Strive to deliver memorable experiences to customers and co-workers. Eager to learn and seek opportunities in the lodging industry.
Overview
1
1
year of professional experience
Work History
Front Desk Agent
Hilton University of Houston
Houston, TX
06.2025 - Current
- Assisted with check-in and check-out procedures for guests.
- Manages phone calls and messages; directs calls to appropriate departments efficiently.
- Assisted guests with information about local attractions and services offered.
- Handled guest complaints with professionalism and sought resolution promptly.
- Collaborated with housekeeping to ensure rooms were prepared for arrivals timely.
Housekeeping Supervisor
Hiton University of Houston
Houston, Texas
02.2025 - 06.2025
- Inspected guest rooms, lobby, classrooms, and common areas to maintain cleanliness standards and quality.
- Scheduled daily tasks for housekeeping team to ensure coverage.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
Housekeeper
Hilton University of Houston
Houston, TX
09.2024 - 02.2025
- Cleaned and sanitized guest rooms daily to maintain high hygiene standards.
- Restocked supplies and amenities to ensure guest comfort and satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Bachelor of Science - Global Hospitality of Leadership
University of Houston
Houston, TX05.2026
High School Diploma -
Grace Christian Academy
Houston, TX05-2022
Skills
- Hospitality services
- Proficient in Microsoft Office (Excel, Word, Outlook)
- Completed OnQ, OnQ R&I, and PEP training
- Listening and communication
- Team collaboration
- Problem solving and conflict management
- Fluent in English and Vietnamese
Activities
- Hotel & Lodging Association of Greater Houston
- Fillippino Student Association
Timeline
Front Desk Agent
Hilton University of Houston
06.2025 - Current
Housekeeping Supervisor
Hiton University of Houston
02.2025 - 06.2025
Housekeeper
Hilton University of Houston
09.2024 - 02.2025
Bachelor of Science - Global Hospitality of Leadership
University of Houston
High School Diploma -
Grace Christian Academy
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