KHANTHALY NGUYEN
OVERLAND PARK,KS
Summary
Results-driven Property Tax Specialist at KEY BANK with expertise in property tax compliance and data management. Proven ability to enhance client satisfaction through effective communication and proactive problem-solving. Successfully maximized tax savings for clients while demonstrating exceptional attention to detail and teamwork in fast-paced environments.
Overview
28
28
years of professional experience
Work History
Property Tax Specialist
KEY BANK
05.2024 - Current
- Worked closely with internal accounting teams to reconcile discrepancies between assessed values, billed taxes, and client records.
- Enhanced client satisfaction by providing clear communication and regular updates on the status of their property tax matters.
- Educated clients about available exemptions and abatements they may qualify for, helping them minimize their overall tax burden.
- Identified potential areas of risk for clients by staying current on changes in legislation that could impact their property taxes.
- Maximized tax savings for clients through diligent review of property assessment records and timely filing of appeals.
Reconciliation Specialist
UMB BANK
12.1999 - 05.2024
- Contributed to cost-saving initiatives by identifying opportunities for process improvements in the reconciliation function.
- Analyzed data trends to proactively identify potential issues before they escalated into larger problems affecting financial statements.
- Increased efficiency by developing and maintaining comprehensive reconciliation databases and reports.
- Developed custom reports for management review, highlighting significant findings from the reconciliation process.
- Demonstrated exceptional attention to detail while handling sensitive financial information.
Style Team Member
Target
10.2017 - 01.2024
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Provided exceptional customer service, addressing concerns promptly and professionally for increased loyalty.
- Exceeded personal sales goals consistently while contributing to overall team objectives for revenue generation.
- Streamlined store operations by maintaining organized merchandise displays and sales floor cleanliness.
- Supported team members during peak hours or staff shortages, demonstrating adaptability in various roles within the store environment.
- Facilitated smooth transactions at the cash register, ensuring accuracy in payment processing while providing friendly service to each customer.
Loan Servicing Specialist
Commerce Bank
01.1997 - 12.1999
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained a strong working knowledge of federal regulations, staying up-to-date on changes affecting the industry.
- Improved loan processing efficiency by streamlining documentation and workflow procedures.
- Maintained and set mortgage interest rate and loan programs to remain competitive in market.
- Maintained detailed records of borrower interactions for audit purposes, ensuring full regulatory compliance at all times.
- Developed and implemented training programs for new Loan Servicing Specialists, improving overall team performance.
Education
No Degree - ACCOUNTING
Ottawa University
Ottawa, KS05-2028
Skills
- Data management
- Property tax compliance
- Real estate
- Property tax assessments
- Multitasking ability
- Data entry skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Multitasking
- Attention to detail
Timeline
Property Tax Specialist
KEY BANK
05.2024 - Current
Style Team Member
Target
10.2017 - 01.2024
Reconciliation Specialist
UMB BANK
12.1999 - 05.2024
Loan Servicing Specialist
Commerce Bank
01.1997 - 12.1999
No Degree - ACCOUNTING
Ottawa University
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