Amber Roberson
Titusville,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to learn any new role and take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Property Tax Specialist
Brevard County Tax Collector
01.2022 - Current
- Worked hand in hand with property owners collecting taxes owed.
- Worked closely with internal accounting teams to reconcile discrepancies between assessed values, billed taxes, and client records.
- Identified potential reasons for higher property tax appraisals and performed research to determine validity.
- Enhanced client satisfaction by providing clear communication and regular updates on the status of their property tax matters.
- Managed a diverse caseload of residential, commercial, and industrial properties, effectively prioritizing tasks to meet deadlines without compromising quality.
- Educated clients about available exemptions and abatements they may qualify for, helping them minimize their overall tax burden.
- Provided expert advice to clients on property tax strategies, ensuring compliance with local regulations and tax laws.
- Supported the development and growth of junior team members by sharing knowledge and best practices within the property tax field.
- Attended continuing education courses to obtain updated information on property tax, assessment laws and regulations.
- Maintained detailed records of all client correspondence, filings, and settlements to ensure a comprehensive understanding of each case''s history.
- Issued noticed to taxpayers regarding property annexations and updated tax assessments.
- Developed a deep understanding of customer service principles and customer service best practices.
- Was responsible for a large amount of cash daily, as well as reconciling end of day monies.
- Handled all of Brevard county Tourist Development Tax.
- Collected and remitting monthly and quarterly returns.
- Prepare delinquent tourist accounts for assessments, warrants and bank freezes.
- Execute assessments, warrants and bank freezes for delinquent tourist accounts.
Hair Stylist
Self-employeed
01.2009 - 02.2022
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Educated customers on products to maximize benefits.
Deal Processor
Mike Erdman Toyota
10.2005 - 03.2009
- Demonstrated adaptability by learning new software applications quickly as required for evolving business needs.
- Developed customized templates for routine documents to streamline workflow and minimize errors in content.
- Contributed to team success by providing support during peak periods or staff absences.
- Enhanced overall team performance by sharing knowledge and insights on industry trends, regulations, and best practices with colleagues.
- Streamlined deal processing by efficiently reviewing and verifying transaction documents.
- Reduced errors in documentation by diligently proofreading materials before submission to relevant parties.
- Increased operational efficiency by meticulously maintaining both digital and physical filing systems.
- Leveraged strong organizational skills to prioritize workload effectively during busy periods or when faced with tight deadlines.
- Built rapport with clients through professional communication that fostered trust and confidence in our services throughout the transaction process.
- Balanced daily workload effectively while managing multiple files at different stages of the deal process, ensuring timely progress.
- Enhanced customer satisfaction with timely and accurate preparation of sales contracts.
Education
High School Diploma -
Astronaut High School
Titusville, FL05.2005
Skills
- Positive attitude
- Data Management
- Property Tax Compliance
- Account Set Up
- Tax Statement Processing
- Property Tax Assessments
- Data entry skills
- Property documentation analysis
- Data Collection
- Records Research
- Scheduling appointments
- File Organization
- Data Entry
- Excel spreadsheets
- Customer Service
- Payment Processing
- Multi-line phone proficiency
- Strong Problem Solver
- Time Management
- Administrative Support
Timeline
Property Tax Specialist
Brevard County Tax Collector
01.2022 - Current
Hair Stylist
Self-employeed
01.2009 - 02.2022
Deal Processor
Mike Erdman Toyota
10.2005 - 03.2009
High School Diploma -
Astronaut High School