JULIA HERRERA
Fort Worth,Texas
Summary
Experienced Property Tax Specialist with strong leadership, taxpayer relations, and tax operations experience within the Tarrant County Tax Office. Skilled in property tax research, delinquent tax processing, bankruptcy payments, payment reconciliation, taxpayer assistance, and resolving complex tax issues in high-volume environments. Proven ability to communicate effectively with taxpayers, appraisal districts, title companies, mortgage companies, and internal departments while maintaining accuracy, confidentiality, and compliance. Experienced in staff support, workflow coordination, training assistance, and operational problem resolution. Recognized for strong communication, adaptability, and delivering exceptional public service.
Overview
14
14
years of professional experience
Work History
Property Tax Specialist
Tarrant County Tax Office
Fort Worth, TX
01.2023 - Current
- Perform assessment and collection functions related to property tax billing, and tax account research.
- Conducted detailed property tax research to resolve taxpayer inquiries in person and over the phone, enhancing taxpayer satisfaction.
- Assist taxpayers, businesses, title companies, mortgage companies, and appraisal district representatives with property tax information and account resolution.
- Supported daily tax office operations by accurately posting payments, balancing transactions, and maintaining accountability of collected funds to ensure operational integrity.
- Respond to complex tax-related questions and provide accurate information while maintaining professionalism and confidentiality.
- Collaborated with multiple departments and external agencies to effectively resolve payment discrepancies and account issues, improving overall service delivery.
- Assist clerks with questions, workflow support, and operational guidance.
- Maintain organized files, records, and supporting documentation in compliance with county procedures.
- Rotate responsibilities across multiple operational functions while maintaining accuracy and productivity in a high-volume environment.
Shift Supervisor
PLS Financial Services
Fort Worth, TX
07.2019 - 12.2022
- Supervised daily operations and staff activities in a fast-paced financial services environment.
- Coordinated workload, developed employees, trained staff, and provided performance support to enhance team effectiveness.
- Ensured compliance with federal, state, and local regulations while maintaining operational accuracy and security standards.
- Resolved escalated customer concerns and delivered exceptional service, contributing to increased customer satisfaction and retention.
- Assisted management with workload coordination, employee development, training, and performance support.
- Assisted with store performance tracking, labor management, and operational reporting.
- Facilitated hiring, onboarding, and coaching of team members to enhance service quality and support operational goals.
- Maintained strong relationships with customers and promoted a positive customer-focused culture.
Manager
Taco Casa
Fort Worth, TX
05.2012 - 07.2021
- Managed daily business operations, employee scheduling, and customer service functions to enhance overall service delivery.
- Supervised team members, ensuring efficient workflow and optimal performance during high-volume operations.
- Trained employees on customer service standards, procedures, and workplace expectations.
- Trained employees on customer service standards and procedures, fostering a customer-centric workplace culture.
Education
High School Diploma -
South Hills High School
Skills
- Property Tax Research
- Tax Billing & Collections
- Tax Account Research
- Taxpayer Assistance
- Electronic Payment Processing
- Payment Reconciliation
- Account Reconciliation
- Data Tracking & Reporting
- Microsoft Excel
- Microsoft Office Suite
- Problem Solving
- Conflict Resolution
- Compliance & Confidentiality
- Team Collaboration
- Communication Skills
Timeline
Property Tax Specialist
Tarrant County Tax Office
01.2023 - Current
Shift Supervisor
PLS Financial Services
07.2019 - 12.2022
Manager
Taco Casa
05.2012 - 07.2021
High School Diploma -
South Hills High School