Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Khari Branch

Bronx

Summary

Adept Service Technician with a proven track record at The Metro Group, showcasing exceptional problem-solving and customer service skills. Excelled in installing, diagnosing, and repairing equipment, significantly enhancing machine performance and customer satisfaction. Demonstrated leadership at Walgreens, improving team productivity through effective training and communication.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Service Technician

The Metro Group
10.2024 - Current
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.

Inbound Expert

Target
10.2023 - 01.2025
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Increased accuracy of inventory records through meticulous documentation and regular audits.

Shift Leader

Walgreens
07.2019 - 01.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Implemented effective communication and strategies to foster collaboration and improve team productivity.

Education

High School Diploma -

Transit Technical High School
Brooklyn, NY
06-2020

Skills

  • Installation and repair
  • Preventive Maintenance
  • Customer service
  • Problem-solving
  • System troubleshooting
  • Technical troubleshooting

Certification

  • Occupational Safety and Health Administration (OSHA) 30-Hour Construction Safety and Health Course Certificate – U.S Department of Labor.
  • EPA 608 Universal Technician Certification

Timeline

Service Technician

The Metro Group
10.2024 - Current

Inbound Expert

Target
10.2023 - 01.2025

Shift Leader

Walgreens
07.2019 - 01.2023

High School Diploma -

Transit Technical High School

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Khari Branch