Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Generic

Kharina Gavilanes

Orlando,FL

Summary

Knowledgeable Senior Operations Manager with over 12 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Senior Operations Manager

AdventHealth
Deltona, FL
09.2017 - Current
  • Manage a team of 20 employees successfully maintaining a turnover rate of less than 3% per year
  • Provide guidance, set goals and objectives, delegate tasks, and monitor team member performance
  • Develop and maintain trusted relationships with stakeholders including providers, patients, vendors, and team members
  • Provide leadership, insight, and mentor team members including newly hired employees
  • Maintain MQSA compliance with applicable laws and regulations per FDA regulations
  • Roll out new women's imaging technologies for the East Florida Division
  • Collaborate with women's imaging radiologists and modality managers in creating new processes to improve quality
  • Promote high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Evaluate individual and team performance and identify opportunities for improvement
  • Monitor daily operations, identify areas for improvement, and create solutions to optimize workflow

Mammography/DXA System Modality Manager

Florida Hospital
Orlando, FL
04.2014 - 09.2017
  • Deployed and managed clinical projects
  • Created standard operating procedures, work instructions, and policies for mammography and DXA
  • Developed the breast Care Coordinator program to improve patient compliance and TAT
  • Rolled out the radioactive seeds program in CFD-S and CFD-N
  • Initiated planning and deployment of the 3D mammography program
  • Initiated planning and improvement of the self-referred mammography program
  • Collaborated in image quality meetings, provided feedback, and communicated trends and solutions to improve and maintain image quality
  • Assisted in equipment cost negotiations/ provided consulting on workflow evaluations
  • Provided image quality support to CFD-N and CFD-S divisions
  • Oversaw image QA and keyword resolution
  • Maintained good relationships with Radiologists
  • Oversaw and managed third-party mammography reports, patient letters, and data
  • Oversaw women's medical records department.

Operations Manager

Florida Radiology Imaging
Oviedo, FL
04.2013 - 04.2014
  • Managed daily operations: budget, staff, and performance in both technical and administrative areas
  • Organized staff schedules
  • Managed payroll
  • Conducted interviews and hired new employees
  • Performed annual performance reviews
  • Maintained good relationships with physicians, patients, and radiologists
  • Resolved issues and complaints promptly
  • Monitored daily volumes
  • Collaborated in yearly budget reviews.

Education

Bachelor of Science: Radiologic Sciences -

University of Central Florida

Bachelor of Science: Health Services Administration -

University of Central Florida

Associate of Science -

Valencia Community College

Skills

  • Strategic Planning
  • Teamwork and Collaboration
  • Process Improvement
  • Employee Coaching
  • Operations Management
  • Quality Assurance
  • Department Oversight
  • Operations Oversight

Certification

  • American Registry of Radiologic Technologists
  • Certifications: X-Ray, Mammography
  • Florida State License (R.T) (M)

References

References available upon request.

Languages

Spanish
Native/ Bilingual

Timeline

Senior Operations Manager

AdventHealth
09.2017 - Current

Mammography/DXA System Modality Manager

Florida Hospital
04.2014 - 09.2017

Operations Manager

Florida Radiology Imaging
04.2013 - 04.2014

Bachelor of Science: Radiologic Sciences -

University of Central Florida

Bachelor of Science: Health Services Administration -

University of Central Florida

Associate of Science -

Valencia Community College

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Kharina Gavilanes