Kharis Marshall
Buford,GA
Summary
Professional team-oriented worker with consistent record of supporting operational goals and achieving results. Adept at fostering strong team collaboration and adapting to changing needs efficiently. Known for reliability and proactive approach, leveraging effective communication and problem-solving skills.
Experienced with technical diagnostics and system maintenance. Utilizes problem-solving skills to ensure optimal equipment functionality. Strong understanding of collaborative teamwork and efficiency improvements.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Claims Associate
Statefarm Insurance
2024.05 - Current
- Worked productively in fast-moving work environment to process large volumes of claims.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
- Improved team performance by providing ongoing training and support for Claims Associates on best practices and procedures.
- Managed high-volume claim caseloads, ensuring accurate documentation and adherence to company policies.
Customer Care Specialist
Statefarm Insurance
2023.10 - 2024.05
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified accuracy of customer account information and updated when necessary.
- Took ownership of customers issues to follow problems through to resolution.
- Improved team performance by sharing knowledge and best practices with colleagues in regular training sessions.
Pharmacy Technician
Suwanee Pharmacy
2021.10 - 2023.12
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Pharmacy Technician
Kroger Specialty Pharmacy
2021.01 - 2021.10
- Counted and labeled prescriptions with correct item and quantity.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Cabin Service Agent
Delta Global Services
2018.06 - 2020.11
- Increased on-time departure rates by efficiently cleaning and restocking aircraft cabins between flights.
- Enhanced passenger experience by providing exceptional customer service during boarding and deplaning processes.
- Contributed to a positive team environment, collaborating with fellow agents to complete tasks quickly and effectively.
- Facilitated smooth communication between airline staff members and ground crews for seamless coordination of tasks during tight turnarounds.
Education
Bachelor of Science - Psychology
Georgia Gwinnett College
Lawrenceville2025-05
Associate of Science - Health Sciences- Respiratory Therapy
Georgia State University
Atlanta, GA2024-12
Associate of Science -
University of West Georgia
Carrollton, GA2020-12
High School Diploma -
Brookwood High School
Snellville, GA2018-05
High School Diploma -
Maxwell Highschool of Technology
Lawrenceville2018-05
Skills
- Team collaboration
- Decision-making
- Claims processing
- Documentation review
Certification
- Certified Adjuster - Department of Insurance.
- Immunization Administration Certification for Technicians - American Pharmacists Association (APhA).
- Registered Pharmacy Technician - State Boards of Pharmacy.
Timeline
Claims Associate
Statefarm Insurance
2024.05 - Current
Customer Care Specialist
Statefarm Insurance
2023.10 - 2024.05
Pharmacy Technician
Suwanee Pharmacy
2021.10 - 2023.12
Pharmacy Technician
Kroger Specialty Pharmacy
2021.01 - 2021.10
Cabin Service Agent
Delta Global Services
2018.06 - 2020.11
Bachelor of Science - Psychology
Georgia Gwinnett College
Associate of Science - Health Sciences- Respiratory Therapy
Georgia State University
Associate of Science -
University of West Georgia
High School Diploma -
Brookwood High School
High School Diploma -
Maxwell Highschool of Technology