Kharlo Cortez
5676 Rushmere Dr. Virginia Beach,Virginia
Summary
Results-driven Production Supervisor with expertise in quality assurance and process documentation. Proven track record of enhancing productivity and compliance through effective team supervision and workflow coordination. Production and processing professional with 12+ years of experience in regulated environments. Skilled in workflow coordination, staff scheduling, training and mentoring, and maintaining accurate records. Proven ability to support production targets while improving efficiency and compliance.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Transplant Coordinator
Buckeye Transplant Services
Cleveland, Ohio
12.2025 - 07.2026
- Reviewed patient records for transplant eligibility and documentation accuracy.
- Communicated with surgeons, nurses, and donor teams regarding transplant cases.
- Maintained compliance with Buckeye Transplant Services policies and regulatory standards.
- Assessed donor suitability using medical history, lifestyle habits, and physical examination results.
- Reviewed medical records to determine eligibility criteria for potential donors or recipients.
- Ensured compliance with all applicable regulatory requirements pertaining to transplantation services.
- Scheduled appointments for pre-transplant evaluation tests such as imaging studies, laboratory tests, endoscopy exams and psychological assessments.
- Participated in multidisciplinary team meetings to discuss complex cases involving ethical considerations.
- Collaborated with other healthcare professionals to ensure successful outcomes for patients undergoing transplants.
- Obtained specimens or samples for laboratory work.
MS Production Supervisor
LifeNet Health
Virginia Beach, Virginia
10.2023 - 09.2025
- Maintained and enforced good documentation practices (batch records, SOPs, logs, environmental monitoring).
- Coordinated with quality assurance, supply chain, and engineering to meet production schedules while maintaining standards.
- Managed quality control, non-conformances, deviations, and corrective/preventive actions (CAPA), as well as product yields.
- Performed administrative tasks: scheduled staff, maintained records, generated reports, released donors, and recommended process improvements.
- Ensured compliance with regulatory requirements (FDA 21 CFR 1271, cCMP/cGTP, AATB, OSHA).
- Coordinated workflow schedules to optimize resource allocation and efficiency.
- Maintained accurate records of daily production activities.
- Supervised a team of 20+ employees, ensuring tasks were completed efficiently and accurately.
- Communicated effectively with other departments to ensure smooth workflow from start to finish.
- Coordinated production requirements with material handling and staffing functions.
- Analyzed data from monthly productivity reports to identify trends and potential issues with current processes.
Master Processing Technician
LifeNet Health
Virginia Beach, Virginia
02.2022 - 10.2023
- Documented processing activities in compliance with regulatory requirements.
- Communicated effectively with cross-functional teams to resolve operational issues.
- Inspected finished products against specified criteria before releasing them for shipment.
- Utilized computer software programs such as Microsoft Office Suite for tracking and documenting information associated with job duties.
- Prepared required documents and reviewed for accuracy.
- Provided technical support to other departments on process-related issues.
- Assisted in training new technicians on processing procedures and safety measures.
- Ensured compliance with safety and quality standards during processing operations.
- Trained new staff on operational procedures and safety guidelines.
- Documented non-conformance reports related to defective products or out-of-specification conditions.
- Collaborated with other departments such as engineering, maintenance, and quality control to resolve problems or improve efficiency.
- Monitored and documented production processes and equipment performance.
- Analyzed data from experiments conducted on production line to determine effectiveness of processes used.
- Maintained accurate records of all quality control tests performed on raw materials, in-process products, and finished goods.
- Participated in team meetings to share best practices and discuss ways to improve overall productivity.
Muskeloskeletal Processing Technician
LifeNet Health
Virginia Beach, Virginia
11.2013 - 01.2022
- Collaborated with team members to ensure efficient workflow and timely processing.
- Operated various types of production machinery according to established procedures and guidelines.
- Analyzed data from experiments conducted on production line to determine effectiveness of processes used.
- Maintained accurate records of all quality control tests performed on raw materials, in-process products, and finished goods.
- Documented non-conformance reports related to defective products or out-of-specification conditions.
- Optimized process conditions to achieve target yields.
- Implemented process changes to increase efficiency and reduce waste.
- Assisted in the scale-up of new products from development to full-scale production.
Customer Sales Specialist
Eddie Bauer
Norfolk, VA
02.2011 - 01.2014
- Assisted Eddie Bauer customers with product selection, sizing, and style recommendations.
- Resolved customer questions about orders, returns, exchanges, and store policies.
- Built customer relationships through friendly, attentive Eddie Bauer service.
- Assisted in the development of new product lines based on customer needs and requirements.
- Demonstrated knowledge of products by providing detailed descriptions of features and benefits.
- Analyzed market trends to anticipate changes in demand for particular products.
Design Sales Specialist
Restoration Hardware
Norfolk, Virginia
01.2007 - 01.2011
- Advised clients on luxury home furnishings and design selections.
- Guided showroom presentations using Restoration Hardware brand standards.
- Managed clienteling follow-up through CRM and appointment scheduling tools.
- Explained product features, materials, and care instructions to customers.
- Resolved customer concerns with professional communication and solutions.
- Built strong relationships with key accounts through regular visits and follow-ups.
- Resolved customer complaints in a timely manner.
- Educated customers on product features and technical details to highlight benefits.
- Followed up with customers post-sale to ensure satisfaction with their purchase decision.
- Gave top-notch service to everyone in order to provide ample sales opportunities.
- Write, completed, and filed documentation to finalize sales.
- Performed data entry into CRM system including account information and sales activity logs.
Clientele Specialist
J Crew
Norfolk, Virginia
12.2003 - 02.2007
- Maintained merchandising standards across sales floor and fitting rooms
- Resolved customer questions with polished service and brand knowledge
- Monitored product presentation to align with J.Crew visual guidelines
- Trained associates on store procedures, service standards, and teamwork
- Coordinated order fulfillment for online and in-store customer requests
- Provided technical support for customers in resolving complex issues.
- Generated reports to track performance metrics of team members.
- Assisted in developing strategies to increase customer satisfaction levels.
- Developed and implemented specialized procedures for customer service operations.
- Implemented process improvements to increase efficiency and reduce costs.
Personal Client Specialist
Nordstrom
Norfolk, Virginia
11.1999 - 11.2003
- Delivered Nordstrom client service during fitting room, sales floor, and checkout interactions.
- Scheduled client appointments and supported personalized shopping experiences.
- Coordinated with sales teams to support Nordstrom merchandise presentation and floor sets.
- Resolved client concerns with calm communication and brand service standards.
- Maintained accurate records of customer accounts using CRM software.
- Created and delivered product presentations to potential and current clients.
- Collaborated with other departments to ensure successful client experiences.
- Participated in team meetings to understand goals and establish necessary process improvements.
- Identified opportunities to improve processes related to client services.
- Participated in brainstorming sessions aimed at improving existing customer service strategies.
- Processed client orders accurately and efficiently.
- Utilized multiple software systems to manage client accounts.
Education
Bachelor of Arts - Graphic Design with a Minor in Art History
Old Dominion University
Norfolk, VA12-2009
Associate of Applied Science - Biology
Tidewater Community College
Norfolk, Virginia05-2002
Skills
- Documentation standards
- Database management
- Leadership skills
- Microsoft Excel proficiency
- Attention to detail
- Infection control practices
- CAPA management
- Administrative oversight
- Time management strategies
- Training and mentoring
- Process documentation
- Schedule oversight
- Production management
- Interpersonal skills
- Batch documentation
- Workflow coordination
- Quality assurance practices
- Scheduling coordination
- Production targets achievement
- Staff development initiatives
- Continuous improvement strategies
- Records administration
- Effective communication skills
- Problem-solving expertise
- Technical documentation proficiency
- Process monitoring techniques
- Quality inspection methods
- Production planning processes
- Cross-functional communication skills
- Process improvement methodologies
- Sterilization techniques knowledge
- Good manufacturing practices adherence
- Equipment calibration expertise
- Production scheduling efficiency
- Process implementation strategies
- Process flow analysis techniques
- Process analysis capabilities
- Parts installation proficiency
- Team training programs
- Quality control analysis
- Quality control analysis
Accomplishments
- Subject Matter Expert in all ACL, PCL, Suture allografts, meniscus, costal cartilage, bone plug dowels, fiber putty, and cervical grafts.
- Bill Anderson Innovation & Excellence Award
Certification
- Lean White Belt Certification
- Licensed and trained in SAP business software
- Crucial Conversation Certification
Affiliations
- Spending time with my family
Timeline
Transplant Coordinator
Buckeye Transplant Services
12.2025 - 07.2026
MS Production Supervisor
LifeNet Health
10.2023 - 09.2025
Master Processing Technician
LifeNet Health
02.2022 - 10.2023
Muskeloskeletal Processing Technician
LifeNet Health
11.2013 - 01.2022
Customer Sales Specialist
Eddie Bauer
02.2011 - 01.2014
Design Sales Specialist
Restoration Hardware
01.2007 - 01.2011
Clientele Specialist
J Crew
12.2003 - 02.2007
Personal Client Specialist
Nordstrom
11.1999 - 11.2003
Bachelor of Arts - Graphic Design with a Minor in Art History
Old Dominion University
Associate of Applied Science - Biology
Tidewater Community College