Kharma Robinson
Beaverton,OR
Summary
Dedicated professional with extensive experience at LA Province and Panda Express, excelling in customer service and team collaboration. Energetic and adaptable server with experience in fast paced restaurant setting. Skilled and taking orders, serving food and drink, accurately and promptly while also ensuring customer satisfaction. Strong team player with a positive attitude, excellent communication skills and willingness to meet the needs of all guest experience.
Overview
4
4
years of professional experience
Work History
Host/Expo
LA Province
04.2025 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Front of House Employee
Panda Express
11.2021 - 03.2025
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Helped guests at tables when in need of assistance.
- Established welcoming atmosphere by greeting each guest warmly.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
Education
Highschool Diploma -
Liberty High School
Hillsboro, OR2023
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Professional appearance
- Server support
- Reservation management
- Order accuracy
- Front of house organization
- Table bussing
- High volume dining
Timeline
Host/Expo
LA Province
04.2025 - Current
Front of House Employee
Panda Express
11.2021 - 03.2025
Highschool Diploma -
Liberty High School
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