Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kharrie Sanford

Amherst

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

CVS Pharmacy
Amherst NY
06.2025 - Current
  • Assisted customers with inquiries, providing accurate product information and solutions.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Resolved customer complaints by identifying issues and implementing effective solutions.
  • Collaborated with team members to maintain a well-organized store environment.
  • Educated customers on loyalty programs and promotions to enhance satisfaction.
  • Managed inventory levels by restocking shelves and conducting regular audits.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Cashier/Customer Service

Sweet Home High School
Amherst, NY
05.2024 - 10.2024
  • Worked at the concession stands at my high school as a cashier. Manually handled money in exchange for tickets.

Education

Radiology Technology

Niagara County Community College
Sanborn, NY

High School - undefined

Sweet Home High School
Amherst, NY
06.2025

Skills

  • Customer service
  • Computer literacy
  • Communication skills
  • Leadership
  • Microsoft word
  • English
  • Time management
  • Active listening
  • Critical thinking
  • Computer proficiency
  • Microsoft Excel
  • Payment processing
  • Microsoft outlook
  • Customer education

Timeline

Customer Service Representative

CVS Pharmacy
06.2025 - Current

Cashier/Customer Service

Sweet Home High School
05.2024 - 10.2024

High School - undefined

Sweet Home High School

Radiology Technology

Niagara County Community College