Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Khary Smith McCall

Newark,NJ

Summary

IT enthusiast with a solid foundation gained over two years, aiming to pursue a career in the dynamic IT field. Obtained valuable knowledge from reputable online courses such as Coursera and Climb Hire, leading to prestigious certifications from Google and CompTIA. Self-taught through hands-on experience with virtual labs and machines, complementing formal education. Utilized skills from retail sector like time management, task completion, collaboration, and exceptional customer service. Seeking a role as a help desk specialist or desktop support specialist to launch IT industry journey.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Store Driver

Advance Auto Parts
01.2023 - Current
  • Delivered exceptional customer service by troubleshooting product issues and providing technical solutions, resulting in the store becoming #1 in sales and a Top 5 store during April's monthly sale.
  • Implemented systematic inventory tracking processes by collaborating with team members, ensuring 100% accuracy in product availability and delivery schedules.
  • Resolved complex customer technical inquiries about automotive parts compatibility, demonstrating strong problem-solving abilities and technical knowledge.
  • Adapted to multiple roles through cross-training, developing versatility in operating various store systems and technical equipment.

Stock

Boscov's
01.2022 - 01.2023
  • Managed inventory database for the shoe department, organizing over 1,000 SKUs and implementing a systematic categorization system that improved item location efficiency by 25%.
  • Resolved customer technical inquiries about product specifications and compatibility, maintaining a customer satisfaction rate of 95%.
  • Collaborated with supervisory team to implement new inventory tracking procedures, resulting in exceeding sales targets by 15% during bi-annual sales events.

Lot Associate

Home Depot
01.2021 - 01.2022
  • Provided technical assistance to customers by troubleshooting product compatibility issues and offering solutions for transporting large items.
  • Maintained organized systems for cart management, ensuring 100% availability during peak hours.
  • Contributed to team success through efficient operations and customer support, helping the store achieve Top 5 status in the Tri-State Area with over $1M in revenue.

Dish room Attendant

Rutgers University
01.2018 - 01.2020
  • Implemented process improvements by analyzing workflow bottlenecks, resulting in 30% faster processing during peak lunch hours.
  • Documented and standardized cleaning procedures, ensuring consistent quality and compliance with health regulations.
  • Developed a team coordination system by assigning specialized roles during rush periods, improving operational efficiency by 40%.

Receiving Associate

KMART
01.2016 - 01.2018
  • Managed inventory systems by documenting received shipments and organizing backroom storage, ensuring 99% accuracy in stock levels.
  • Troubleshot product location issues for customers, utilizing store database systems to quickly locate items and resolve inquiries.
  • Collaborated across departments to implement cross-functional support systems, increasing overall store productivity by 20%.

Education

Associate's Degree - Liberal Studies

Union County College
05.2016

Skills

  • Mobile Device Configuration
  • Hardware Components
  • Cloud Computing Principles
  • Linux
  • Network Protocols/ Connectivity
  • Virtualization Technologies
  • Operating System Installation
  • Security Best Practices
  • Troubleshooting Technologies
  • Documentation/ Support Systems
  • MacOS

Certification

  • Climb Hire Information Technology Course October 2024-April 2025
  • Google IT Support Professional Certificate Issued April 2024
  • CompTIA A+ Certificate Issued July 2025

Timeline

Store Driver

Advance Auto Parts
01.2023 - Current

Stock

Boscov's
01.2022 - 01.2023

Lot Associate

Home Depot
01.2021 - 01.2022

Dish room Attendant

Rutgers University
01.2018 - 01.2020

Receiving Associate

KMART
01.2016 - 01.2018

Associate's Degree - Liberal Studies

Union County College

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Khary Smith McCall