Hi, I’m
Kharyssa Brooks
Venice,FL
Summary
- Compassionate and driven House Manager with excellent organizational skills and communicational abilities. Highly effective at supervising activities and individuals. Known for top-notch conflict resolution skills and extensive knowledge of Human Behavior.
Overview
7
years of professional experience
4
years of post-secondary education
Work History
Rosebud's Steak & Seafood HouseOsprey, FL
Restaurant Waitress
2022.06 - 2022.10 (4 months)
Job overview
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
HomeInstead Senior Care Venice, FL
Receptionist
08.2019 - 07.2020
Job overview
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Corresponded with clients through email, telephone or postal mail.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Sorted, received and distributed mail correspondence between departments and personnel.
Bellingham PalaceBellingham, MA
Waitress
10.2015 - 06.2019
Job overview
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Greeted and maintained relationships with regular customers.
Education
Community College Of Rhode IslandWarwick, RI
Associate of Arts from Liberal Arts And General Studies
08.2013 - 05.2017
Rhode Island CollegeProvidence, RI
Bachelor of Science from Developmental Psychology
06.2023
Skills
- Creative Thinking
- Detail-oriented
- Verbal and written communication
- Compassionate
- Positive Reinforcement Methods
- Scheduling and Coordinating
Timeline
Restaurant Waitress
Rosebud's Steak & Seafood House
2022.06 - 2022.10 (4 months)
Receptionist
HomeInstead Senior Care
08.2019 - 07.2020
Waitress
Bellingham Palace
10.2015 - 06.2019
Community College Of Rhode Island
Associate of Arts from Liberal Arts And General Studies
08.2013 - 05.2017
Rhode Island College
Bachelor of Science from Developmental Psychology
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