Summary
Overview
Work History
Education
Skills
Timeline
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Khashia Moore

Baltimore,MD

Summary

Reliable Food Service and Technical Support Specialist experienced in customer interaction and problem resolution. Delivered effective communication and support in fast-paced environments while fostering positive team dynamics. Focused on enhancing customer satisfaction and operational efficiency.

Overview

7
7
years of professional experience

Work History

Technical Support Specialist

Medifast
Baltimore, Maryland
08.2022 - 11.2025
  • Provided technical support to customers by phone, resolving account and login issues efficiently.
  • Assisted customers with creating and accessing online accounts.
  • Guided customers through technical solutions with patience and clear communication.
  • Collaborated with health coaches to troubleshoot and resolve account-related concerns, enhancing service delivery.
  • Delivered professional customer service while handling a high volume of calls.
  • Maintained accurate records of customer interactions and resolutions to improve future support processes.

Drive-Thru Cashier

Chick Fill A
Baltimore, MD
06.2018 - 02.2020
  • Delivered friendly, efficient service to enhance customer satisfaction in fast-paced restaurant.
  • Processed customer orders and payments with accuracy to maintain transaction integrity.
  • Coordinated front of house and drive-thru operations to ensure timely, precise service.
  • Assisted with food preparation while following food safety standards.
  • Maintained cleanliness of dining areas, workstations, and equipment.
  • Collaborated with team members to deliver an excellent guest experience.

Education

Bard High School Early College
Baltimore, MD

Skills

  • Remote support
  • Troubleshooting techniques
  • System configuration
  • Remote technical assistance
  • Account management
  • Customer relationship management
  • Problem solving
  • Effective communication
  • Critical thinking
  • Team collaboration
  • Adaptability
  • Time management

Timeline

Technical Support Specialist

Medifast
08.2022 - 11.2025

Drive-Thru Cashier

Chick Fill A
06.2018 - 02.2020

Bard High School Early College
Khashia Moore