Khatera Layeq
Seattle,WA
Summary
Driven professional with a strong background in customer service, demonstrated through impactful roles at Field Nation and Burlington Coat Factory Warehouse. Excelled in enhancing customer satisfaction and loyalty, achieving exceptional service levels with a blend of effective communication and team leadership. Skilled in cash register operation and adept at fostering positive customer experiences, consistently exceeding service goals.
Overview
12
12
years of professional experience
Work History
Customer Service
Field Nation
Seattle, WA
11.2023 - 08.2024
- Participated in customer service training for internal teams to share knowledge and experience and improve quality of customer service.
- Provided exceptional customer service, resolving guest issues promptly and professionally.
- Enhanced store reputation with excellent customer service and professional demeanor.
- Delivered exceptional customer service, leading to repeat bookings and referrals.
- Achieved consistent customer service excellence, maintaining positive attitude under pressure.
- Provided excellent customer service to subscribers and businesses.
Cashier
Burlington Coat Factory Warehouse
Edmonds
11.2021 - 02.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
Customer Service Cashier
Finest Supermarket
Kabul
01.2013 - 03.2016
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Education
Associate of Arts - General Studies
Edmonds College
Lynnwood, WA06.2026
High School Diploma -
Tarakheyl High School
Kabul10.2011
Skills
- Customer service background
- Customer Service and Communication Skills
- Punctual and Reliable
- Team Management
- Cash Register Operation
- Store Opening and Closing
- Customer service skills
- Team Leadership
- Positive Attitude
- Cash Handling
Languages
Pashto
Native or Bilingual
Farsi
Native or Bilingual
Urdu
Professional Working
Timeline
Customer Service
Field Nation
11.2023 - 08.2024
Cashier
Burlington Coat Factory Warehouse
11.2021 - 02.2022
Customer Service Cashier
Finest Supermarket
01.2013 - 03.2016
Associate of Arts - General Studies
Edmonds College
High School Diploma -
Tarakheyl High School