Khatikah Choun
Olympia
Summary
Committed and hardworking with excellent customer service, and dependable in fast-paced settings, and well experienced with cash handling. Utilizes strong communication skills and attention to detail to ensure guest satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly. Always professional and friendly with knowledge of casino promotions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier/Barista
Nisqually RedWind Casino
Yelm, Washington
11.2024 - Current
- Collaborated with team members to ensure smooth operations during peak hours.
- Supported training of new cashiers on operational procedures and customer service standards.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Fostered positive guest relations by resolving complaints and Assisted customers with inquiries, ensuring high levels of satisfaction and engagement.
- Greeted guest upon entering the coffee shop and responded promptly to customer needs.
- Stocked, tagged and displayed merchandise as required.
- Managed inventory levels, restocking supplies to maintain a smooth and operational flow throughout shift.
Giftshop Clerk
The Nisqually Redwind Casino
12819 Yelm Hwy SE, Olympia, WA 98513
04.2023 - 11.2024
- Assisted guest in selecting gifts and provided product knowledge to enhance shopping experience.
- Managed inventory levels, ensuring accurate stock counts and timely replenishment of merchandise.
- Processed sales transactions efficiently using point-of-sale systems, maintaining accuracy in cash handling.
- Created visually appealing product displays to attract guest and promote seasonal items effectively.
- Collaborated with team members to maintain cleanliness and organization of the store floor, enhancing the shopping experience for guest.
- Performed cash, card, and point-card transactions to complete purchases.
Waitress/Restaurant Hostess
Happy Teriyaki 4
Lacey, Washington
01.2022 - 02.2023
- Provided excellent guest service in a fast-paced dining environment.
- Took and processed guest orders accurately and efficiently.
- Maintained cleanliness and organization of dining area and serving stations.
- Managed cash register operations, handling payments and issuing receipts swiftly.
- Assisted in training new team members on service procedures and menu items.
- Developed positive relationships with regular guest through friendly conversation.
- Responded to guest inquiries and resolved issues promptly and courteously.
Education
High School Diploma -
River Ridge High School
Lacey, WA06.2022
Skills
- Proficient guest service
- Excellent work ethic and integrity
- Accurate Cash handling
- Time management skills including Multitasking and organization
- Team collaboration with clear communication and respect
- Hospitality and accommodation
Certification
- Food Handler Certified
Languages
Khmer
Professional
Timeline
Cashier/Barista
Nisqually RedWind Casino
11.2024 - Current
Giftshop Clerk
The Nisqually Redwind Casino
04.2023 - 11.2024
Waitress/Restaurant Hostess
Happy Teriyaki 4
01.2022 - 02.2023
High School Diploma -
River Ridge High School
References
References available upon request.