Khayla Miller
Stamford,CT
Summary
I am a committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I maintain being a highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. I adapt easily to at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Bay Host
Top Golf
Charlotte, NC
04.2023 - 06.2023
- Greeted guests to promote positive, memorable experiences.
- Performed daily audits of front desk supplies and equipment.
- Communicated and encouraged adherence to safety rules to prevent injuries and mishaps.
- Provided concierge services such as making dinner reservations and providing directions.
- Processed payment transactions using a cash register or point-of-sale terminal.
- Developed strategies to increase customer satisfaction ratings based on feedback surveys.
Server
Famous Toastery
Concord , NC
12.2020 - 11.2022
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Stayed informed about daily specials, new menu items, promotions.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Food Runner
Famous Toastery
Concord, NC
12.2020 - 11.2022
- Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.
- Memorized dining room floor plans and understood seat number system.
- Delivered food to guests in a timely manner while following safety protocols.
- Ensured that all orders were correct before leaving the kitchen area.
Server
Olive Garden - Darden Restaurants
Concord, NC
09.2021 - 10.2022
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Stocked service areas with supplies during slow periods.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Education
Cosmetology Education
Empire Beauty School
Concord, NC07-2022
High School Diploma -
Concord High School
Concord, NC06-2021
Skills
- Punctuality
- Upselling Strategies
- Interpersonal Abilities
- Preventive Maintenance
- Flexible Schedule
- Problem-Solving
- Customer Service
- Problem-Solving Capabilities
- Organizational Skills
- Excellent Communication
- Written Communication
Timeline
Bay Host
Top Golf
04.2023 - 06.2023
Server
Olive Garden - Darden Restaurants
09.2021 - 10.2022
Server
Famous Toastery
12.2020 - 11.2022
Food Runner
Famous Toastery
12.2020 - 11.2022
Cosmetology Education
Empire Beauty School
High School Diploma -
Concord High School
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