Khayla Monroe
Brooklyn, NY
Summary
Experienced hospitality professional 2+ years in fast-paced restaurant and hotel environments, known for delivering exceptional guest experiences and building strong customer relationships. Skilled in upselling, conflict resolution, and efficient service, consistently contributing to increased guest satisfaction and repeat business.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Henry Norman Hotel
Brooklyn, NY
11.2025 - 03.2026
- Managed check-in and check-out processes efficiently.
- Welcomed guests upon arrival, creating a positive first impression.
- Provided information about hotel amenities, services, and local attractions.
- Handled phone inquiries, providing timely information and support.
Server
Karizma Hookah Lounge
Manhattan, New York
04.2025 - 11.2025
- Provided exceptional customer service in fast-paced lounge environment, contributing to positive guest experiences.
- Coordinated with kitchen staff to ensure timely delivery of food and beverages, maintaining service standards.
- Addressed guest inquiries and resolved issues promptly, improving overall satisfaction levels.
- Implemented feedback from customers to improve service quality and menu offerings.
Server
TGIF
Brooklyn, New York
06.2023 - 11.2024
- Guided guests in menu selections, enhancing dining experience with detailed product information.
- Coordinated with kitchen staff to deliver timely food and beverage service, ensuring guest satisfaction.
- Greeted customers, answered questions, and recommended specials to increase profits.
Skills
- Customer service
- Conflict resolution
- Effective communication
- Time management
- Problem solving
- Computer literacy
Timeline
Front Desk Agent
Henry Norman Hotel
11.2025 - 03.2026
Server
Karizma Hookah Lounge
04.2025 - 11.2025
Server
TGIF
06.2023 - 11.2024