Kheelan Velacruz
901 Santa Cruz Dr, Pleasant Hill,CA
Summary
With a history of optimizing inventory operations and delivering outstanding customer service, I offer a proven ability to drive results and elevate client experiences. My adaptability, coupled with a passion for fostering team success, positions me as a valuable asset ready to contribute effectively to your organization's goals. I'm enthusiastic about the opportunity to leverage my skills and contribute meaningfully in a dynamic and engaging environment.
Overview
6
6
years of professional experience
Work History
Courier
GOLDEN ROAD
San Francisco, CA
12.2021 - Current
- Spearheaded timely and efficient delivery operations, achieving a 98% on-time delivery rate.
- Elevated client experience with exceptional customer service, resulting in a 100% satisfaction rate.
- Fostered seamless collaboration within a diverse team to coordinate delivery schedules and optimize routes, thereby maximizing operational efficiency and resource utilization.
Inventory Control Specialist
CHANEL
San Francisco, CA
11.2019 - 09.2021
- Orchestrated inventory operations, resulting in a cumulative 7% reduction in yearly loss and surpassing expected yearly earnings by 11% in the first year, followed by a 13% increase in the subsequent year.
- Enriched client experience through proactive assistance and support, culminating in an all-time high in satisfaction levels.
- Exercised leadership in a dynamic team environment, achieving yearly collective goals and objectives through adept guidance and strategic delegation.
Restaurant Service and Hospitality Intern
BON APPÉTIT GOOGLE
San Bruno, CA
06.2018 - 08.2018
- Demonstrated versatility and adaptability by executing various roles such as front of the house, barista, pastry chef, and roundsman, effectively meeting diverse customer needs and preferences.
- Actively participated in orientations and specialized courses aimed at refining hospitality skills and delivering exceptional customer service
- Collaborated closely with experienced chefs and restaurant managers, absorbing their expertise and gaining valuable insights into culinary techniques and restaurant operations, leading to a 15% increase in kitchen efficiency.
Education
Some College (No Degree) - Computer Science, Mathematics, Economics
College of San Mateo
Skills
- Sales Experience
- Customer Service
- Team Building and Leadership
- Proactive Time Management
- Problem-Solving and Strategic Thinking
- Inventory Maintenance and Oversight
- Stocking and Organization
- Shipping and Packaging
- Records Assessment and Analysis
- Reconciliation Management
- Supply Ordering
- Heavy Lifting
Timeline
Courier
GOLDEN ROAD
12.2021 - Current
Inventory Control Specialist
CHANEL
11.2019 - 09.2021
Restaurant Service and Hospitality Intern
BON APPÉTIT GOOGLE
06.2018 - 08.2018
Some College (No Degree) - Computer Science, Mathematics, Economics
College of San Mateo
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