Khemraj Harisaran
South Ozone Park,NY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
32
32
years of professional experience
Work History
Service Manager
Goodyear Tire & Rubber
04.2003 - Current
- Resolved customer complaints in professional and timely manner.
- Monitored service staff performance and provided feedback for improvement.
- Monitored inventory levels and placed orders to replenish stock.
- Maintained records of service transactions and customer feedback for future reference.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Implemented strategies to increase customer service satisfaction ratings.
- Negotiated with vendors to secure best prices for parts and supplies.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Customer Advisor
Ganin Tire Distributors
04.1991 - 04.2003
- Resolved customer issues to enable mutually beneficial outcomes and encourage continued cooperation.
- Navigated extensive company knowledge base to obtain appropriate solutions for customer service issues.
- Participated in interactive training programs to expand knowledge of company products and policies.
- Listened to customers in actively to assess issues and provide accurate information.
- Engaged in consultative sales, cross-selling and up-selling activities to align customer needs with business offerings.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Analyzed customer feedback and generated reports to identify trends and opportunities for improvement.
- Assisted customers with product selection and troubleshooting, providing accurate information and guidance to foster satisfaction.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
Education
Liberal Arts And Sciences
Queensborough Community College of The City University of New York
Oakland Gardens, NYComputer Installation And Repair Technology
Technical Career Institutes
New York, NYHigh School Diploma -
Sheep Shead Bay H.S
Brooklyn, NY06.1984
Skills
- Preventive Maintenance Coordination
- Order Fulfillment
- Handling Customer Complaints
- Sales Expertise
- Diagnostics and Repair
- Till Counting
- Time Management
- Manage Inventory
- Reliable and Responsible
- Maintenance and Repair
- Customer Service
- Preventive Maintenance
- Process Payments
- Service and Parts Teams Management
- Sales Activities
Accomplishments
- Supervised team of ten staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Service Manager
Goodyear Tire & Rubber
04.2003 - Current
Customer Advisor
Ganin Tire Distributors
04.1991 - 04.2003
Liberal Arts And Sciences
Queensborough Community College of The City University of New York
Computer Installation And Repair Technology
Technical Career Institutes
High School Diploma -
Sheep Shead Bay H.S
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