Brandon D. Chin
DeLand
Summary
Highly motivated and academically grounded professional with a strong foundation in operations. Excellent interpersonal and teamwork skills, committed to achieving success through personal determination and time efficiency. Proven track record of experience, equipped to contribute effectively to any team and drive operational excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Advisor/Assistant Manager
Deland Nissan
02.2024 - Current
- Managing appointment booking and coordinating with technicians
- Maintained high customer satisfaction standards to meet or exceed targets.
- Assisted in conducting needs assessments to identify key areas of service needs
Operations/Shop Manager
Classic Designs Automotive
08.2021 - 01.2024
- Developed marketing department and lead a team of creators
- Managed day to day shop operations utilizing individuals key work ethics
- Worked collaboratively with dealerships increasing revenue
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Senior Porter
AutoNation Mercedes
12.2017 - 08.2021
- Designed and implemented check in system allowing advisors and porters to affectively and efficiently reduce customer wait time by 50%
- Established new procedures, increasing sales by 15%
Porter
Fields Auto Group
07.2015 - 12.2017
- Implemented vehicle inventory organization system increasing dealership performance
- Spearheaded training initiatives for new hires which included hands on demonstration of vehicle features and maintenance
- Incorporated Job duties into service, increasing overall sales
Tire Technician
Discount Tire
08.2014 - 07.2015
- Assisted customers in understanding their tire purchasing options and increasing sales closing by 25%
- Rotated, mounted and balanced tires on cars, trucks, and vans.
Education
Mechanical Engineering - Engineering, IT
University of Central Florida
Orlando, FL01-2021
Skills
- Customer Relations
- Market Development
- Strong organization
- Follow-up skills
- Mathematical Reasoning
- Preventive maintenance coordination
- Staff education and training
- Strong work ethic
- Social Media Platforms
Certification
- CompTIA Security+ Certification – Studying
Timeline
Service Advisor/Assistant Manager
Deland Nissan
02.2024 - Current
Operations/Shop Manager
Classic Designs Automotive
08.2021 - 01.2024
Senior Porter
AutoNation Mercedes
12.2017 - 08.2021
Porter
Fields Auto Group
07.2015 - 12.2017
Tire Technician
Discount Tire
08.2014 - 07.2015
Mechanical Engineering - Engineering, IT
University of Central Florida
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