Kheriya Dine
Atlanta
Summary
Experienced healthcare operations professional with expertise in patient intake, referral coordination, and insurance verification. Proficient in Epic, MODMED, Availity, and other healthcare systems, with a strong knowledge of medical terminology, payer sources, and authorization processes. Skilled at managing incoming calls, documenting patient information, coordinating with referral sources, and ensuring smooth transitions to home care services. Adept at data entry, problem-solving, and providing excellent customer service in fast-paced healthcare environments.
Overview
3
3
years of professional experience
Work History
Healthcare Operations Specialist
Waystar
08.2024 - Current
- Coordinated intake, eligibility, and payer-related processes using Waystar’s revenue cycle platform.
- Verified benefits, obtained authorizations, and communicated with insurance companies to resolve claim and payer issues.
- Documented patient information, payer conversations, and referral outcomes in Waystar, Epic, MODMED, and Availity.
- Identified payer requirements and supported clinical and administrative staff with accurate reimbursement information.
- Assisted in reducing delays by proactively addressing insurance discrepancies and improving workflow accuracy.
Patient Intake Coordinator
Ent of Georgia
08.2022 - 08.2024
- Conducted initial telephone screenings to assess patient eligibility for specialty care and services.
- Scheduled appointments, coordinated referrals, and verified insurance coverage using Epic, MODMED, and Availity.
- Communicated with patients and referral sources to provide updates and address concerns.
- Documented patient information, insurance authorizations, and clinical notes accurately to ensure compliance and seamless care coordination.
- Assisted in resolving billing and payer inquiries to support patient satisfaction and clinic operations.
- Managed electronic health record systems to ensure accurate patient information and streamlined data entry.
Education
Bachelor of Science - Management Information Systems
Georgia Gwinnett College
Lawrenceville, GA05-2025
Skills
- Epic, MODMED, Availity, Waystar
- Microsoft Office Suite (Word, Excel, Outlook)
- Power BI & Reporting Tools
- Salesforce & Other Healthcare Software Systems
- Referral Management
- HIPAA Compliance
Languages
Arabic
Full Professional
English
Native or Bilingual
Timeline
Healthcare Operations Specialist
Waystar
08.2024 - Current
Patient Intake Coordinator
Ent of Georgia
08.2022 - 08.2024
Bachelor of Science - Management Information Systems
Georgia Gwinnett College