Kheya Jackson
St Louis,MO
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
9
9
years of professional experience
Work History
Medical Assistant
Washington University
01.2022 - Current
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Home Health Aide
Point Of Change Nursing
05.2017 - Current
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients to support independence and well-being.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
Certified Nursing Assistant
Bethesda Dilworth
01.2020 - 12.2021
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Service Advocate
DD Resources
01.2015 - 08.2015
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Performed follow-up services for dissatisfied individuals
- Delivered friendly service and offered expert support in every interaction.
- Maintained positive relationships with community to build and nurture dynamic partnerships.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Bachelor of Arts -
Washington University in St Louis
St Louis, MO2026
High School Diploma -
Vashon High School
St Louis, MO05.2018
Some College (No Degree) - Nursing
South Technical
Saint Louis, MOSome College (No Degree) - Medical Assisting
Washington University in St Louis
St Louis, MOSkills
- Anatomy Knowledge
- Collecting Medical Samples
- Bookkeeping Support
- Records Maintenance
- Transcript Review
- Data Entry and Management
- Computer Skills (including microsoft word, excel, outlook, word, and power point)
- Communication (Oral and written)
- Analytical and Critical Thinking
- Relationship Building
- Organization and Time Management
Affiliations
- Group order Management
Timeline
Medical Assistant
Washington University
01.2022 - Current
Certified Nursing Assistant
Bethesda Dilworth
01.2020 - 12.2021
Home Health Aide
Point Of Change Nursing
05.2017 - Current
Service Advocate
DD Resources
01.2015 - 08.2015
Bachelor of Arts -
Washington University in St Louis
High School Diploma -
Vashon High School
Some College (No Degree) - Nursing
South Technical
Some College (No Degree) - Medical Assisting
Washington University in St Louis