Khia Johnson
Las Vegas
Summary
Hardworking with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Server/Bartender
Texas Roadhouse
Las Vegas
06.2021 - 02.2026
- Coordinated food and beverage orders with kitchen staff for timely delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
- Trained new servers on restaurant policies and service standards.
- Assisted guests with menu selections and answered dietary inquiries.
- Processed payments accurately using point-of-sale system.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Upsold daily specials to boost guest satisfaction and enhance meals.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Stayed informed about daily specials, new menu items, promotions.
- Prepared and served a variety of cocktails and beverages to customers.
- Ensured cleanliness and organization of the bar area and equipment.
- Engaged with customers, providing recommendations and enhancing their experience.
- Maintained knowledge of drink recipes and current beverage trends.
Cashier/Customer Service Representative
Target
Medford
09.2017 - 01.2018
- Processed customer transactions efficiently at checkout stations.
- Assisted customers with product inquiries and store navigation.
- Maintained accurate cash drawer and balanced daily receipts.
- Provided friendly service to enhance customer experience.
- Stocked shelves and organized merchandise on sales floor.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
Education
South Medford High School
Medford, OR 03.2017 - 06.2021
Skills
- POS operation
- Upselling techniques
- Cash handling
- Effective communication
- Training and mentoring
- Positive guest interactions
- Guest engagement
- Customer service
- Order processing
- Positive and professional
Languages
English
Professional
Timeline
Server/Bartender
Texas Roadhouse
06.2021 - 02.2026
Cashier/Customer Service Representative
Target
09.2017 - 01.2018
South Medford High School
03.2017 - 06.2021