Khiale Nora Harvard
Nampa,ID
Summary
Empathetic and compassionate individual with strong passion for helping others achieve their fullest potential. Knowledge of rehabilitation principles and therapeutic techniques, combined with proficiency in patient assessment and individualized care planning. Committed to making meaningful difference in lives of individuals through personalized and effective care strategies.
Overview
12
12
years of professional experience
Work History
Community Based Rehabilitation Specialist
ALL SEASONS MENTAL HEALTH
05.2017 - 05.2020
- Delivered individualized rehabilitation services to clients in community and home settings, focusing on skill development aligned with personalized treatment goals.
- Served as a critical liaison between healthcare providers and clients ensuring seamless care coordination.
- Facilitated collaborative meetings with educational staff, clients, and families to review Employee Assistance Programs (EAPs) and conduct behavioral assessments.
- Connected clients with vital mental health resources and services to enhance their well-being.
Center Manager
PLANNED PARENTHOOD
10.2016 - 01.2017
- Directed the daily operations of a high-volume clinic including staff recruitment, onboarding, and performance management.
- Oversaw quality assurance protocols to ensure compliance with organizational and healthcare standards.
- Managed financial reporting, budget tracking, and operational efficiencies to optimize resource allocation,Front office duties
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
Owner
IVONY CASE MANAGEMENT
01.2012 - 06.2016
- Established and managed comprehensive case management practice delivering client-centered services and operational excellence.
- Streamlined payroll systems, insurance billing processes and denial management strategies resulting in increased claim approval rates.
- Ensured adherence to medical record compliance standards and developed organizational policies and procedures.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Conducted provider credentialing, client intake, and service coordination to ensure quality care delivery.
Community Based Rehabilitation Specialist
Starr Behavioral Health
08.2010 - 01.2012
- Provided tailored support to clients in community and home environments emphasizing skill-building to achieve therapeutic outcomes,
- Collaborated with physicians and multidisciplinary teams to align care strategies with client needs.
- Led strategic meetings with educational professionals to address behavioral and psychological assessments fostering effective intervention planning.
- Participated in ongoing professional development opportunities, staying current with best practices in the field of rehabilitation.
Community Based Rehabilitation Worker
Precision Services
09.2008 - 06.2010
- Partnered with clients to develop and implement treatment-focused skill building programs.
- Acted as an intermediary between clients and healthcare professionals to coordinate and optimize care delivery.
- Advocated for clients by connecting them to community-based mental health services and support networks.
- Followed instructions and procedures to complete assigned tasks.
- Worked fast to complete tasks and meet daily deadlines.
Education
High School Diploma -
Roosevelt High
Los Angeles, CAMasters - Health Administration
University of Phoenix
Boise, ID01.2011
Bachelor - Health Science
Boise State University
Boise, ID01.1995
Skills
- Expertise in healthcare operations, quality control assurance, and regulatory compliance
- Skilled in leadership, employee training, and organizational policy development
- Word
- Typing
- Payroll
- Computer skills
- Excellent customer service
Timeline
Community Based Rehabilitation Specialist
ALL SEASONS MENTAL HEALTH
05.2017 - 05.2020
Center Manager
PLANNED PARENTHOOD
10.2016 - 01.2017
Owner
IVONY CASE MANAGEMENT
01.2012 - 06.2016
Community Based Rehabilitation Specialist
Starr Behavioral Health
08.2010 - 01.2012
Community Based Rehabilitation Worker
Precision Services
09.2008 - 06.2010
High School Diploma -
Roosevelt High
Masters - Health Administration
University of Phoenix
Bachelor - Health Science
Boise State University
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