Khiana Williams
Fayetteville,NC
Summary
Self motivated team player seeking employment. Eager to use multifaceted skills and leadership performance levels to farther the mission of a company to call home. Great customer service skills and genuine passion for helping others. Flexible and reliable to support of all team members in aligning with project and organizational goals. Creative, resourceful, and goal driven. Able to adapt to changing priorities while keeping a positive attitude and strong work ethic.
Overview
3
3
years of professional experience
Work History
Iceland Air Supervisor
Unifi Service
Morrisville, North Carolina
08.2022 - Current
- Directed and supervised team of 4 employees in daily operations.
- Work in airport operation office, gate area, jetways and air freight facilities while exposed to a wide variety of weather conditions, machinery noise, and fumes
- Assisted with customer requests and answered questions to improve satisfaction.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Customer Service Representative
American Airlines
Apex, North Carolina
01.2022 - 06.2022
- Answered inbound calls, chats and emails to facilitate customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Provided exceptional customer service to ensure customer satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Associates of Science -
Johnston Community College
Smithfield, NC05.2018
Skills
- Microsoft Office
- Policy enforcement
- Efficient Multi-Task Management
- Customer service
- Accounting
- Decision-making
- Order Processing
- Professionalism
- Results Oriented
- Documentation skills
- Schedule development
- Attention to detail
Timeline
Iceland Air Supervisor
Unifi Service
08.2022 - Current
Customer Service Representative
American Airlines
01.2022 - 06.2022
Associates of Science -
Johnston Community College