Lauren Hannon
Orlando,FL
Summary
Skilled professional knowledgeable about monitoring metrics and maximizing team success in fast-paced settings. Performance- and quality-driven with several years of experience. Natural leadership talent with motivational approach. Along with maintaining safety as a number one priority in the operation
Overview
10
10
years of professional experience
Work History
Air Line Customer Service Supervisor
Unifi Aviation
Cheektowaga
10.2017 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale
- Worked through Delta Air Lines CrowdStrike Outage in 2024 with poise and customer satisfaction, finding solutions to customers on affected flights
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies
- Maintaining safety as a #1 priority in the operation.
Car Wash Attendant
Classy Chassy Carwash
Williamsville
05.2021 - 09.2021
- Greeted customers and answered questions regarding services offered
- Assisted customers with selection of car wash packages and add-on services
- Inspected vehicles for damage prior to washing.
Food Personnel
Sunoco Gas Station
Williamsville
05.2016 - 08.2018
- Prepared and cooked a variety of meats, poultry, seafood, vegetables and other food items in accordance with established recipes and procedures
- Conducted quality control checks on all prepared foods to verify that specifications are met.
Sales Associate
Avenue LLC
Williamsville
05.2014 - 07.2015
- Greeted customers and provided exceptional customer service
- Assisted customers with product selection, sizing and styling
- Provided accurate information about products, prices and services.
Education
Associate in Science Aviation Management -
Dutchess Community College
Poughkeepsie, NY05.2017
Aviation Law Course -
Flight Safety Course -
Skills
- Problem-Solving
- Time Management
- Handling Escalations
- Complaint resolution
- Safety Oriented
- Multitasking and Organization
- Phone and Email Etiquette
- Customer Service
- Microsoft Office
- Guest communication
- Communication Skills
- Airline Communication Skills
Timeline
Car Wash Attendant
Classy Chassy Carwash
05.2021 - 09.2021
Air Line Customer Service Supervisor
Unifi Aviation
10.2017 - Current
Food Personnel
Sunoco Gas Station
05.2016 - 08.2018
Sales Associate
Avenue LLC
05.2014 - 07.2015
Associate in Science Aviation Management -
Dutchess Community College