Khiara Frazier
Shreveport,LA
Summary
- Authorized to work in the US for any employer
- Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
- Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
Work History
Data Entry/Customer Service
GDIT / CSRA
05.2024 - Current
- Accurately entered customer data into the company database, ensuring all information was complete and error-free
- Managed a high volume of incoming calls and emails, maintaining a professional and friendly demeanor at all times
- Maintained a high level of attention to detail while inputting large volumes of information
- Demonstrated empathy and active listening skills when addressing customer concerns or complaints
Data Entry/Customer Service
GDIT / CSRA
09.2023 - 11.2023
- Calmly attempt to resolve and de-escalate any issues
- Escalate interactions when necessary and appropriate
- Respond to requests for assistance and/or possible processing payments
- Track all call related information for auditing and reporting purposes
- Provide feedback on call issues
Direct Service Worker (DSW)
Best Kare Journey
02.2023 - 09.2023
- Helping remember things
- Assisting with daily tasks
- Cooking and cleaning
Production Worker
Career Adventures
09.2022 - 12.2022
- Knowledge of machinery
- Ability to keep up in a fast paced environment
- Having you work space stocked at all times
- Packaging boxes in an efficient manner
Sales Associate
Lowe's Home Improvement
04.2022 - 07.2022
- Greeted customers in a friendly manner
- Answered customer questions
- Assisted an average of 20 customers per day
- Responsible for resolving all customer complaints
- Communicated with customers over the phone
Packing Associate
Career Adventures
09.2021 - 03.2022
- Packaged a broad assortment of printed bags
- Inspected all bags for any impurities
- Maintained upkeep on machinery
Shift Supervisor
Wendy's
11.2020 - 08.2021
- Assign duties to employees and oversee their progress.
- Ensure that daily sales/production goals are met.
- Count cash at the end of the shift and manage bank deposits.
- Train and integrate new workers
- Provide guidance and feedback to employees when needed
- Ensure industry rules and regulations are followed
- Handle customer and employee complaints
Crew Member
McDonald's
01.2020 - 09.2020
- Operated drive thru
- Handled payments
- Took orders and made drinks in a prompt manner
Education
High school diploma -
Minden High School
Minden, LA05.2020
Skills
- Shift Management (1 year)
- Food handling
- Cashiering (2 years)
- Packaging (1 year)
- Computer skills (2 years)
- Typing (2 years)
- Cash handling
- Food Production
- Windows (2 years)
- English
- Cash register
- Food Safety
- Food Handling (2 years)
- Customer service (5 years)
- Warehouse Experience (1 year)
- Food Service (2 years)
- Quality assurance
- Technical support
- Attention to detail
- Problem-solving
- Multitasking
- Dependable and responsible
Languages
English
Native or Bilingual
Timeline
Data Entry/Customer Service
GDIT / CSRA
05.2024 - Current
Data Entry/Customer Service
GDIT / CSRA
09.2023 - 11.2023
Direct Service Worker (DSW)
Best Kare Journey
02.2023 - 09.2023
Production Worker
Career Adventures
09.2022 - 12.2022
Sales Associate
Lowe's Home Improvement
04.2022 - 07.2022
Packing Associate
Career Adventures
09.2021 - 03.2022
Shift Supervisor
Wendy's
11.2020 - 08.2021
Crew Member
McDonald's
01.2020 - 09.2020
High school diploma -
Minden High School