Khiara White
Georgetown,SC
Summary
Proven to enhance security and customer satisfaction, I leveraged my incident reporting skills and empathetic customer service at Walden Security and other notable employers. Excelling in high-pressure environments, I improved safety protocols and customer loyalty. My adeptness in report writing and proactive behavior management underpins my track record of success.
Overview
11
11
years of professional experience
Work History
Security Officer
Walden Security
2023.02 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
Substitute Teacher, K-12
Kelly Educational Staffing
2022.10 - 2023.05
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Supervised lunchroom and recess activities.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
Customer Service Cashier
Food Lion
2022.04 - 2022.10
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
Front Desk Receptionist
H&r Block
2022.01 - 2022.05
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
CAP 2 Associate
Walmart
2022.03 - 2022.04
- Maintained clean, safe work environment by managing trash, sweeping and performing other cleaning processes.
- Exceeded individual performance expectations while actively contributing to overall CAP 2 team success.
- Collaborated with fellow associates from other departments to ensure proper product placement according to planograms.
- Aided in maintaining a positive workplace atmosphere through open communication and active engagement with colleagues at all levels of the organization.
- Enhanced store efficiency by accurately stocking shelves and managing inventory levels.
Customer Service Representative
Aston Carter
2022.01 - 2022.04
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
Customer Service Representative
Continuum Global Solutions
2020.11 - 2021.10
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Refilling prescriptions
Sales Associate
Citi Trends
2020.10 - 2020.11
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Dietary Aide
Sodexo Healthcare Services
2016.12 - 2020.09
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Followed all food safety regulations while preparing meals for patients.
Customer Service Representative
Domino's Pizza
2016.07 - 2018.06
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
Assistant Deli Manager
The Fresh Market
2015.03 - 2016.07
- Trained new team members in proper food handling techniques, equipment usage, and company policies.
- Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Increased sales through effective merchandising and attractive product displays.
- Maintained a clean and safe work environment, adhering to food safety guidelines and procedures.
Housekeeping Supervisor
Bayview Resort And Harbor
2015.04 - 2015.04
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Housekeeping Room Attendant
Super 8 Hotel
2013.03 - 2013.08
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Education
High School Diploma -
Georgetown High School
Georgetown, SC06.2012
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
Timeline
Security Officer
Walden Security
2023.02 - Current
Substitute Teacher, K-12
Kelly Educational Staffing
2022.10 - 2023.05
Customer Service Cashier
Food Lion
2022.04 - 2022.10
CAP 2 Associate
Walmart
2022.03 - 2022.04
Front Desk Receptionist
H&r Block
2022.01 - 2022.05
Customer Service Representative
Aston Carter
2022.01 - 2022.04
Customer Service Representative
Continuum Global Solutions
2020.11 - 2021.10
Sales Associate
Citi Trends
2020.10 - 2020.11
Dietary Aide
Sodexo Healthcare Services
2016.12 - 2020.09
Customer Service Representative
Domino's Pizza
2016.07 - 2018.06
Housekeeping Supervisor
Bayview Resort And Harbor
2015.04 - 2015.04
Assistant Deli Manager
The Fresh Market
2015.03 - 2016.07
Housekeeping Room Attendant
Super 8 Hotel
2013.03 - 2013.08
High School Diploma -
Georgetown High School