Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Activities
Volunteer Experience
Timeline
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Khiari Johnson

Charlotte,NC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Detail-orientated individual with the ability to effectively manage multiple tasks while executing target goals on time. Exceptional computer skills. Adaptive learner, creative, and resourceful. Strong work ethic and dedicated team player who leads by example.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Staff

Publix
03.2023 - Current
  • Greet all customers with a friendly and courteous manner and timely answered any questions from customers
  • Maintain funds in register and followed company policy in voiding transactions, exchanges, and over or short situations
  • Clean grocery shelves, storage and work areas and keep floors free of spills, water, and hazardous debris
  • Stock shelves in an efficient and organized way
  • Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.

Kennel Staff

The Dog Knowledge
10.2022 - 01.2023


  • Enhanced animal well-being by providing daily care, including feeding, cleaning, grooming, and exercising.
  • Practiced and reinforced training to improve obedience and corrected serious behavioral issues
  • Recorded and reported daily observations related to health and behavior.
  • Improved kennel cleanliness by maintaining a strict schedule of sanitation and disinfection procedures.

Sales Associate

Kids Footlocker
06.2022 - 10.2022
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Processed cash, check, and credit/debit card payments
  • Stayed up-to-date with new products and promotions
  • Followed all store procedures and safety regulations


Server

Cheddars Scratch Kitchen
01.2022 - 04.2022
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Collaborated with kitchen staff to ensure orders were prepared according to customers specifications
  • Demonstrated excellent multitasking skills by managing orders, serving meals, and bussing tables in a timely manner
  • Followed procedures for safe food preparation, assembly, and presentation
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.

Cashier

JC Penney
12.2019 - 08.2021
  • Greeted customers and provide excellent customer service
  • Processed cash, check, and credit/debit card payments
  • Stayed up-to-date with new products and promotions
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Verified inventory by comparing the items to the physical counts of stock
  • Investigated discrepancies and adjusted errors
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Education

Bachelor of Science - Psychology - Criminal Justice Minor

University of North Carolina At Charlotte
Charlotte
08.2024

High School Diploma -

TC Roberson High School
Asheville, NC
06.2020

Skills

  • Problem Solving
  • Time Management
  • Organization
  • Creativity
  • Oral Communication
  • Adaptability
  • Customer Focus
  • Customer Service
  • Microsoft Excel

Certification

  • Microsoft Excel
  • CPR

Accomplishments

  • Graduated with High Honors
  • Honor Society
  • DECA
  • Academic Excellence for Marketing and Math

Activities

Volleyball

Volunteer Experience

  • Manna Food Bank
  • Holiday Drive
  • Retirement Facility

Timeline

Customer Service Staff

Publix
03.2023 - Current

Kennel Staff

The Dog Knowledge
10.2022 - 01.2023

Sales Associate

Kids Footlocker
06.2022 - 10.2022

Server

Cheddars Scratch Kitchen
01.2022 - 04.2022

Cashier

JC Penney
12.2019 - 08.2021

Bachelor of Science - Psychology - Criminal Justice Minor

University of North Carolina At Charlotte

High School Diploma -

TC Roberson High School

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Khiari Johnson