Andres Sabater
Miami,Florida
Summary
Detail-oriented customer service expert recognized for strong organizational skills and risk assessment. Successful in delivering exceptional service and resolving issues, contributing to a positive customer experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Staff
Publix
Miami, Florida
10.2021 - Current
- Collaborated with team members to improve customer service processes.
- Resolved customer complaints efficiently to ensure satisfaction.
- Recognized potential security risks or fraudulent activity within the store during shifts.
- Developed strong relationships with repeat customers by providing excellent customer service on each visit.
Education
Bachelor of Science - Cyber Security
Miami Dade College
Miami, FL12-2025
Associate of Science - Cyber Security
Miami Dade College
Miami, FL12-2023
Skills
- Customer service
- Problem solving
- Multitasking and organization
- Strong teamwork
- Time management
- Risk assessment
Certification
Google Cybersecurity Certificate
Projects
Pharmatrix Enterprise Cybersecurity Capstone
Role: Cybersecurity Analyst (Capstone Project)
Miami, FL | 2025
- Designed and secured a multi-site enterprise pharmacy network using FortiGate firewalls, Cisco Catalyst switches, and Dell PowerEdge servers.
- Implemented SIEM log monitoring, VLAN segmentation, firewall rule hardening, and endpoint security controls.
- Conducted Threat, Vulnerability, and Risk Assessments (TVA), created heat maps and risk matrices, and documented residual risk.
Timeline
Customer Service Staff
Publix
10.2021 - Current
Bachelor of Science - Cyber Security
Miami Dade College
Associate of Science - Cyber Security
Miami Dade College