Khidja Gladden
Philadelphia,PA
Summary
Dedicated professional with a versatile background in security operations. Known for exceptional customer service and incident reporting skills, contributing to improved safety measures and efficient emergency responses.
Detail-oriented Security Officer with extensive experience in incident reporting, CCTV monitoring, and superior customer service. Proven ability to enhance security protocols and effectively respond to emergencies.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
Philadelphia
03.2016 - Current
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols, identifying and reporting potential hazards or violations.
- Responded promptly to alarms and emergencies, coordinating with law enforcement when necessary.
- Implemented security protocols and procedures to enhance operational efficiency.
- Prepared detailed incident reports, documenting findings for management review.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
Security Officer
Sovereign Security
Philadelphia, PA
01.2009 - 05.2016
- Trained new officers on policies, procedures, and emergency response protocols.
- Collaborated with team members to devise strategies for risk mitigation and incident prevention.
- Evaluated security systems regularly, recommending upgrades to improve effectiveness and reliability.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
Security Officer
Top Of The Clock Security
Philadelphia, PA
09.2003 - 01.2009
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Monitored CCTV cameras and alarm systems for security breaches.
Education
High School Diploma -
University City High School
Philadelphia, PASkills
- Report writing
- Incident reporting
- Security guard license
- General security
- Detail-oriented
- CCTV monitoring
- CCTV surveillance
- Superior customer service
- Premises patrol
Certification
CPR & AED
Timeline
Security Officer
Allied Universal Security Services
03.2016 - Current
Security Officer
Sovereign Security
01.2009 - 05.2016
Security Officer
Top Of The Clock Security
09.2003 - 01.2009
High School Diploma -
University City High School