Summary
Overview
Work History
Education
Skills
Timeline
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Khimberly Labis

Caloocan City

Summary

Dynamic customer service professional with a proven track record at Concentrix, excelling in issue resolution and active listening. Leveraged product knowledge to enhance customer satisfaction, achieving a 95% resolution rate. Adaptable and collaborative, consistently improved service delivery standards through teamwork and problem-solving expertise.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Concentrix
Manila
12.2023 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with inquiries and resolved issues promptly.
  • Maintained accurate records of customer interactions and transactions.
  • Collaborated with team members to enhance service delivery standards.

Customer Service Representative

Alorica Philippines
Quezon City
08.2022 - 11.2023
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered customer inquiries and provided accurate information regarding products and services.

Education

Butuan City School of Arts And Trades
Butuan

Skills

  • Customer service
  • Issue resolution
  • Record keeping
  • Product knowledge
  • Data entry
  • Problem solving
  • Active listening
  • Adaptability to change

Timeline

Customer Service Representative

Concentrix
12.2023 - Current

Customer Service Representative

Alorica Philippines
08.2022 - 11.2023

Butuan City School of Arts And Trades
Khimberly Labis