Khin Wai

• Executed operational and administrative support tasks to enhance organizational efficiency.
• Coordinated meetings and appointments for team members. Assisted with travel arrangements and expense reporting. Organized program events and provided support for visitors.
• Managed office supply inventory and assisted with procurement efforts. Organized and maintained employee files and records including seating arrangements, staffing reports, and technology setups.
• Oversaw onboarding and orientation processes for new staff while managing offboarding procedures for departing employees. Managed timely completion and filing of new hire documents to maintain compliance. Collaborated with temporary staffing agencies to organize and schedule interviews for candidates.
• Assisted in generating metrics and reports for monthly SLA requirements. Supported daily, weekly, and monthly agent productivity reporting. Contributed to the creation of interval reports and performance analytics.
• Facilitated the execution of various initiatives and projects to ensure alignment with organizational goals.
• Assisted in onboarding new users and resolving user profile issues to enhance call center efficiency.

Performed other duties as assigned:

• Assisted with IT requests through help desk for equipment and telephony support. Resolved equipment issues and provided desktop support.
• Collaborated with the department to optimize meeting schedules and document action items. Coordinated tracking and monitoring of requests to improve workflow. Developed agendas and presentations for department leadership.

• Coordinated meetings and scheduled appointments to support daily operations. Assisted in managing travel logistics and documented expense reports. Organized program events and facilitated visitor engagement.
• Managed office supply inventory and assisted with procurement processes. Organized and updated employee files, including seating arrangements and staffing documentation.
• Oversaw onboarding and orientation of new hires, ensuring smooth transitions, while executing offboarding protocols for staff departures.
• Organized accurate information for effective document distribution. Gathered data for reports. Created presentations and composed reports. Conducted editing, proofreading, and other information preparation tasks.
• Worked with temporary staffing agencies to schedule interviews, create and update work orders.

• Promoted engagement by informing students about various campus activities and events.
• Managed filing systems and documentation organization to support administrative functions.
• Organized and dispatched fliers around campus to promote events and initiatives effectively.
• Trained new hires on administrative processes, fostering a collaborative team environment.

• Managed high-volume inbound and outbound calls, ensuring exceptional customer service experiences.
• Maintained updated knowledge of products and services, providing accurate information to customers consistently.
• Conducted outbound calls as needed for survey participation or follow-up appointments, contributing towards successful completion of company initiatives.
• Reviewed member bank accounts to facilitate tailored financial solutions.
• Scheduled and organized member appointments to enhance client engagement.
• Assisted members in identifying and connecting with the right associates for tailored support.
• Collaborated with team members to streamline processes, enhancing operational workflows and service delivery.