Khiree Johns
Summary
Dynamic and people-oriented professional with a strong ability to foster connections and lead diverse teams. Proven expertise in organizing and supervising projects, complemented by a solid track record of exceptional customer relations.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Avis Budget Group
Los Angeles
05.2021 - Current
- Assisted approximately 150 customers daily, providing personalized support and attention to their rental needs.
- Trained new employees in handling high-volume customer interactions and maintaining service standards.
- Addressed and resolved customer complaints, achieving a 95% satisfaction rate in post-interaction surveys.
- Mastered multiple key roles related to business needs to ensure optimal flow of operations.
Teacher's Assistant
Coding Dojo
Remote, CA
09.2022 - 01.2024
- Resolved technical issues for Macs, Windows, and Kali Linux, diagnosing and troubleshooting software, hardware, and network problems.
- Utilized a variety of teaching techniques including lectures, discussions, and supervised role-playing to engage students in learning.
- Developed and curated customized video and written assignments to deliver engaging educational content to a diverse student population across various skill levels including troubleshooting and assignment walkthroughs.
Recreation Leader
City Of Lawndale
Lawndale
06.2013 - 03.2020
- Planned, organized, and executed city-wide events for over 1,000 participants, improving engagement by 30%.
- Supervised a team of 5 employees for summer camp operations, ensuring a safe and engaging environment.
- Maintained security in park facilities by regularly inspecting and promptly reporting incidents of vandalism, graffiti, and suspicious activity to supervisors or law enforcement.
Manager
El Camino College
Los Angeles, CA
01.2015 - 05.2017
- Led team practices and strategy sessions, fostering collaboration and maintaining high performance standards.
- Organized team schedules, coordinated travel arrangements, and managed logistics for games and events, ensuring smooth operations and compliance with institutional policies
- Collaborated with head coaches and activities directors to plan and execute successful fundraising events, while coordinating efforts with players to ensure active participation and bring initiatives to life.
Education
Bachelor of Science in Kinesiology - Education
California State University
08.2020
Associate - Liberal Arts
El Camino Community College District
05.2017
Skills
- Communication
- Team Leadership
- Project Management
- Problem Solving
- Microsoft Office
- Technology Adaptation
Timeline
Teacher's Assistant
Coding Dojo
09.2022 - 01.2024
Customer Service Representative
Avis Budget Group
05.2021 - Current
Manager
El Camino College
01.2015 - 05.2017
Recreation Leader
City Of Lawndale
06.2013 - 03.2020
Bachelor of Science in Kinesiology - Education
California State University
Associate - Liberal Arts
El Camino Community College District
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